Joy Jenkins
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively unsupervised and quickly mastering new skills. Equipped with excellent communication skills and consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution, with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees, and customers. Experienced in defining and analyzing customer requests to effectively resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communication skills consistently earn excellent customer feedback. Comprehensive background in Sales and Customer Service, possessing the knowledge to manage operational duties and ensure smooth coordination within high-pressure environments. Successfully executes crisis management protocols and streamlines workflows to enhance efficiency. Expertise in conflict resolution and team leadership contributes to the ability to excel in any professional setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Duty Officer ( Volunteer)
Red Cross Blue Shield
01.2024 - Current
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Monitored surveillance systems for potential threats, allowing for quick identification and resolution of issues.
- Contributed to the successful execution of large-scale events through meticulous planning and coordination efforts.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Developed strong relationships with local law enforcement agencies, promoting cooperation during joint operations.
Sales Consultant
Marlos Furniture
10.2024 - 03.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Security Guard
Admiral Security Services, Inc
10.2019 - 05.2022
- Addressed problems quickly and reported clear information while working under minimal supervision
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds
- Investigated reported incidents to protect company assets
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Student
Walden University
11.2016 - 11.2017
- Completed business administration grad certification
- Planned and completed group projects, working smoothly with others
- Maintained schedule of class assignments to meet deadlines
- Followed course syllabus or lesson plan to perform and submit coursework and assignments
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
Clerk
Medical center
09.2015 - 09.2016
- Communicated with customers and employees to answer questions or explain information
- Directed clients and guests to correct departments, rooms and staff members
- Processed sales transactions to prevent long customer wait times
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Processed accounts payable and accounts receivable updates to maintain current
Education
Graduate certificate - Business Management
Walden University
Baltimore, MD11.2017
Bachelor's - Psychology
Ashford University
Clinton, IA01.2014
Skills
- Professional Skills
- Customer Service
- Microsoft word
- Data Entry
- Zen desk certification
- Strategic Planning
- Cost-Benefit Analysis
- Competitive Analysis
- Data Analysis
- Operational Reporting
- Customer Needs Assessment
- Quality control management
- KPI Tracking
- Requirements Gathering
- Data Mining
- Customer Targeting
- Agile Work Processes
- Data Security
- Reporting and Documentation
- Analytical
- Problem Resolution
- Maintaining confidentiality
- Task delegation
- Policy enforcement
- Crisis management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
Certification
- Wharton University certification Intro Business Marketing's Exp. None.
- FEMA EEO supervisor Certificate June 2022 to Present.
- FEMA Active Shooter Certification Dec 2019 to present.
- Certification On July 2023 with no Exp. Microsoft Access Certification on July 2023 with no Exp.
- LinkedIn cert. Diversity and Inclusion.2023, no exp.
Languages
Spanish
Timeline
Sales Consultant
Marlos Furniture
10.2024 - 03.2025
Duty Officer ( Volunteer)
Red Cross Blue Shield
01.2024 - Current
Security Guard
Admiral Security Services, Inc
10.2019 - 05.2022
Student
Walden University
11.2016 - 11.2017
Clerk
Medical center
09.2015 - 09.2016
Graduate certificate - Business Management
Walden University
Bachelor's - Psychology
Ashford University
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