Joy Johnson
Greensboro,North Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
PCA
Comfort Keepers Home Care
Greensboro, United States
12.2017 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Service Representative
Alorica
Greensboro, NC
03.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Resident Assistant
Brookdale Assisted Living
Greensboro, North Carolina
10.2015 - 09.2017
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Encouraged community atmosphere by implementing educational and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
Dietary Aide
Morningview Assisted Living
Greensboro, North Carolina
10.2012 - 07.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, COAssociate of Applied Science - Nursing Education
Guilford Technical Community College
Jamestown, NCSkills
- Quality Patient Care
- Patient Transport
- Repair and Maintenance Documentation
- Equipment Disinfection and Sterilization
Timeline
Customer Service Representative
Alorica
03.2021 - 03.2022
PCA
Comfort Keepers Home Care
12.2017 - Current
Resident Assistant
Brookdale Assisted Living
10.2015 - 09.2017
Dietary Aide
Morningview Assisted Living
10.2012 - 07.2015
Bachelor of Science - Health Administration
Colorado Technical University
Associate of Applied Science - Nursing Education
Guilford Technical Community College
Similar Profiles
Destiny HarvelDestiny Harvel
Nursing Aide at Comfort Keepers Home CareNursing Aide at Comfort Keepers Home Care
Yashika CulpepperYashika Culpepper
Caregiver at Comfort Keepers Home CareCaregiver at Comfort Keepers Home Care
Nadra BinghamNadra Bingham
Director of Sales at Comfort Keepers Home CareDirector of Sales at Comfort Keepers Home Care
Lea MillerLea Miller
Case Manager/Patient Scheduler at Comfort Keepers Home CareCase Manager/Patient Scheduler at Comfort Keepers Home Care
Cameron NowalkCameron Nowalk
Service Assistant at P.F. Chang's BistroService Assistant at P.F. Chang's Bistro