Joy Johnson
Memphis,United States
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
19
19
years of professional experience
Work History
ServiceMaster Cleaning Services
Memphis, TN
01.2021 - 08.2024
- Checked quality of work regularly through inspections and official assessments.
- Managed team supplies to maintain budgets and meet work demands.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
General Manager
McDonald's
Memphis, TN
01.2016 - 02.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
TACO BELL
MEMPHIS, TN
01.2012 - 01.2016
- Developed service and sales strategies to improve retention and revenue.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on duties, policies and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Pizza Hut
Memphis, TN
02.2006 - 12.2011
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
Education
CHRISTIAN COUNSELING
SHEKINAH BIBLE TRAINING
Memphis, TN09.2020
Skills
- Policy/Program Development
- Performance Improvements
- Cross-Functional Team Management
- Supervision and Training
- Staff Scheduling
- Business Leadership
- Policy Development and Enforcement
- Hiring and Onboarding
- Customer Service Management
- Management Team Building
- Operations Oversight
Timeline
ServiceMaster Cleaning Services
01.2021 - 08.2024
General Manager
McDonald's
01.2016 - 02.2022
General Manager
TACO BELL
01.2012 - 01.2016
General Manager
Pizza Hut
02.2006 - 12.2011
CHRISTIAN COUNSELING
SHEKINAH BIBLE TRAINING
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