Joy Johnson
HARPER WOODS,Michigan
Summary
Resourceful Inventory Controller with background in managing and overseeing stock levels, implementing inventory control measures, and coordinating logistics operations. Strengths lie in ability to streamline processes, enhance efficiency and minimize losses. Noted for successfully maintaining optimal inventory levels that meet customer needs while minimizing costs. Proven track record in identifying discrepancies through regular audits and implementing corrective actions.
Overview
21
21
years of professional experience
Work History
Inventory Controller
Restaurant Depot
Troy, Michigan
10.2020 - Current
- Conducted regular physical counts of inventory and reconciled with computer generated reports.
- Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse.
- Maintained accurate inventory records and documents.
- Performed daily cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.
- Managed the return process for defective products from customers or vendors as necessary.
- Created purchase orders based on customer demand or stock replenishment needs.
- Implemented new procedures related to receiving goods into the warehouse.
- Assisted in annual audits by providing detailed information regarding inventory transactions.
- Prepared monthly analysis reports related to inventory control activities including variances, slow moving items, overstocks.
- Investigated root causes of discrepancies between physical count results and system data.
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
- Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
- Performed scheduled inventory counts and supply audits.
- Entered information into system to update status reports.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Identified and resolved inventory problems, including damaged or lost items.
- Ensured compliance with industry regulations and standards regarding inventory management.
Assistant Store Manager-Overnight
Walmart
Livonia, MI
02.2018 - 02.2020
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Fresh Assistant Manager
Walmart
Sterling Heights, Michigan
08.2015 - 08.2018
- Provided feedback on employee performance reviews in order to enhance productivity levels.
- Organized staff meetings to discuss upcoming promotions and sales initiatives.
- Developed and implemented strategies to increase customer satisfaction and sales performance.
- Created reports on employee performance metrics such as attendance records, job reviews.
- Ensured adherence to company policies regarding health and safety regulations at all times.
- Handled administrative tasks such as payroll processing, scheduling shifts.
- Performed daily opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
- Implemented new merchandising techniques to maximize product visibility and create attractive displays.
- Identified opportunities for process improvements within the store environment and proposed solutions accordingly.
- Monitored customer service levels to ensure a positive shopping experience for customers.
- Maintained effective communication with team members by providing direction on operations-related matters.
- Oversaw inventory management processes to minimize stock shortages or overages.
- Hired, trained, managed, coached and evaluated new employees in accordance with company policies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Conducted regular floor walks to identify areas of improvement in terms of safety compliance or cleanliness standards.
- Performed cycle counts and monthly inventory audits.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Store Co-Manager
Walmart
Clinton Township, MI
08.2017 - 02.2018
- Implemented promotional campaigns to generate new customers as well as retain existing ones.
- Communicated regularly with corporate office regarding store operations, promotions, special events.
- Maintained accurate records of all transactions using point-of-sale system.
- Identified potential opportunities for increased revenue generation and cost savings initiatives.
- Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
- Reviewed daily sales reports and developed action plans based on results.
- Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner.
- Developed and implemented strategies to increase store profitability.
- Created work schedules for staff members based on forecasts and budget constraints.
- Promoted safety practices throughout the entire store by conducting safety drills periodically.
- Conducted weekly team meetings to discuss progress and address any issues or concerns.
- Developed creative marketing strategies to drive traffic into the store.
- Established strong relationships with local businesses to build brand awareness.
- Performed regular audits of stockroom items to ensure accuracy of inventory records.
- Assisted customers with product selection while providing excellent customer service.
- Managed financial aspects of the business including payroll processing, accounts payable and receivable, budgeting.
- Analyzed sales data to identify trends in customer buying habits.
- Trained, supervised, coached, evaluated, and motivated staff members.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a professional manner.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Assistant Store Manager-Operations
Walmart Neighborhood Market
Houston, TX
03.2013 - 08.2015
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Vision Center Manager
Sam's Club
Houston, TX
10.2011 - 03.2013
- Conducted weekly meetings with staff to discuss performance goals, objectives, and challenges.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
- Implemented new policies and procedures to improve operational efficiency in the vision center.
- Developed marketing campaigns to increase patient volume and revenue growth.
- Supervised and trained a team of opticians in providing quality eye care services to patients.
- Performed administrative tasks such as payroll processing and accounts receivable management.
Assistant Store Manager
Walmart
Houston, TX
02.2006 - 10.2011
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided training to new employees on company policies and procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Vision Center Manager
Walmart
Houston, TX
01.2004 - 02.2006
- Conducted weekly meetings with staff to discuss performance goals, objectives, and challenges.
- Collaborated with vendors on purchasing equipment and supplies necessary for efficient functioning of the vision center.
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Monitored budgeting activities within the vision center to maintain fiscal responsibility.
- Implemented new policies and procedures to improve operational efficiency in the vision center.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Buchtel High School
Akron, OH06-1984
Some College (No Degree) -
University of Akron
Akron, OHSome College (No Degree) -
University of Phoenix
Tempe, AZSome College (No Degree) -
American Public University System
Charles Town, WVSkills
- Demand forecasting
- Stock control
- Cost Reduction
- Receiving procedures
- Shipping coordination
- Warehouse Operations
- Product identification
- Customer Service
- Cycle counting
- Loss Prevention
- Vendor Management
- Warehouse Organization
Timeline
Inventory Controller
Restaurant Depot
10.2020 - Current
Assistant Store Manager-Overnight
Walmart
02.2018 - 02.2020
Store Co-Manager
Walmart
08.2017 - 02.2018
Fresh Assistant Manager
Walmart
08.2015 - 08.2018
Assistant Store Manager-Operations
Walmart Neighborhood Market
03.2013 - 08.2015
Vision Center Manager
Sam's Club
10.2011 - 03.2013
Assistant Store Manager
Walmart
02.2006 - 10.2011
Vision Center Manager
Walmart
01.2004 - 02.2006
High School Diploma -
Buchtel High School
Some College (No Degree) -
University of Akron
Some College (No Degree) -
University of Phoenix
Some College (No Degree) -
American Public University System