Joy Johnson
Mineral Springs,Arkansas
Summary
Adept Front Office Manager with a proven track record at Universal Dispatch, where I expertly managed financial transactions and resolved customer and staff conflicts with professionalism. Skilled in medical terminology and customer service, I excel in problem-solving and maintaining high levels of customer satisfaction.
Overview
1
1
Certification
Work History
Front Office Manager
Universal Dispatch
Texarkana, TX
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges
- Resolved conflicts between customers or staff members professionally
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times
- Performed administrative duties such as filing documents, answering phones
Education
Associate of Arts - Merchandising
Wade College
Dallas02.2025
University of Arkansas
Fayetteville, ARSkills
- Medical terminology
- HIPAA
- ICD-10-CM codes
- HCPCS Level II codes
- CPT codes
- Written communication
- Customer service
- Task prioritization
- Remote office availability
- Problem-solving
Certification
CPB Certified, AAPC, Active
Timeline
Front Office Manager
Universal Dispatch
Associate of Arts - Merchandising
Wade College
University of Arkansas
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