Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joy Johnson

Joy Johnson

Bronx

Summary

Experienced administrative professional with over 20 years of expertise in office management, facilities coordination, and team leadership within complex organizational structures. Proven track record in optimizing office operations, managing procurement and inventory systems, and enhancing service delivery through strategic planning and process improvements. Adept at supervising administrative staff, coordinating space utilization, and ensuring compliance with organizational policies and procedures.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Deputy Director, Real Estate Administration

MTA Real Estate Department, Headquarters
02.2024 - Current
  • Serve as a key administrative leader supporting executive operations within the Real Estate Department, providing high-level coordination, communication, and strategic oversight.
  • Advocated for and successfully secured leadership support to expand the administrative function from a one-person operation to a fully staffed team of five, demonstrating the strategic value of administrative support to departmental operations.
  • Direct and support clerical and administrative staff, ensuring consistent preparation of materials for meetings, public presentations, and interdepartmental communications, in addition to mentoring administrative staff, fostering a collaborative team environment and promoting professional growth.
  • Conducted performance evaluations and implemented training programs to enhance team efficiency and service delivery.
  • Serve as the Real Estate department's point person for Emergency Management, overseeing annual updates to Business Continuity Plans for critical applications in alignment with MTA IT Disaster Recovery protocols and New York State COOP (Continuity of Operations Plan) compliance requirements. Coordinate cross-functional updates in ServiceNow and MS Teams to ensure timely, accurate submissions for MTA Corporate Compliance audits.
  • Initiated development of a centralized digital repository to streamline document management and improve accessibility – project is currently in progress.
  • Collaborate closely with the Tenant Management Unit and MTA Legal to manage the lifecycle of tenant files, including coordination with GMS (third-party vendor) and lease execution processes.
  • Coordinated office space planning and managed employee relocations, ensuring optimal space utilization and minimal disruption to operations.
  • Liaised with building management and engineering teams to oversee office repairs, space alterations, and facility maintenance projects.
  • Deliver comprehensive administrative support throughout the full RFP lifecycle, including oversight and maintenance of the MTA Real Estate RFP website.
  • Lead departmental procurement activities: scoping needs, liaising with MTA Procurement, managing selection processes, and tracking vendor compliance and payments.
  • Produce monthly Board and Finance Committee presentations, coordinating content, timelines, and formatting to ensure executive readiness.
  • Support department-wide initiatives by facilitating team-building events, internal reporting functions, and interdepartmental communications.
  • Uphold and ensure compliance with all MTA policies; manage various ad hoc projects requiring discretion and cross-functional collaboration.

Manager, Real Estate Administration

MTA Real Estate Department, Headquarters
07.2022 - 02.2024
  • Reported to the Director of Finance and Administration and managed all core administrative functions across the Real Estate Department.
  • Oversaw the centralized filing system (electronic and physical), ensuring regulatory compliance and accessibility.
  • Supervised secretarial and clerical staff, promoting efficient workflow and high-performance support services.
  • Managed records and document control processes, including storage, retrieval, and departmental organization.
  • Provided administrative support to the Transaction Management Unit, Tenant Management Unit, including preparing documentation and tracking project milestones.
  • Coordinated the production and timely submission of the MTA Real Estate Finance Committee and Board Book materials.
  • Responded to public and internal inquiries by researching and drafting responses on behalf of the department.
  • Maintained smooth departmental operations by handling both routine and complex office tasks with discretion and initiative.
  • Served as a trusted administrative liaison, providing support across all lines of business as needed.
  • Prior to promotion

Office Manager (functioning title Executive Assistant)

Mount Sinai Ambulatory Care
08.2016 - 07.2022
  • Manage the day-to-day office operations, including but not limited to producing reports, composing team correspondence, drafting new contracts, handling purchase orders and processing invoices.
  • Manage and control office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Serve as Office Manager/Executive Assistant to the Senior Vice President of Ambulatory Care, in addition, to supporting the Ambulatory Care Leadership Team as needed.
  • Maintain and coordinate executive and senior management, day-to-day meeting and travel schedules.
  • Liaison between Building Management Team, Engineering Team, Hazardous Waste Removal Team, Catering Services Team, etc.
  • Order & maintain database for MetroCard distribution.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Administrative Supervisor

Montefiore Home Care
02.2015 - 08.2015
  • Supervised a team of 75 UAS Reassessment nurses, providing day-to-day oversight and escalating operational issues to senior leadership with discretion and professionalism.
  • Directed the daily operations of support services to ensure seamless departmental workflow.
  • Provided high-level administrative support to the Executive Director, assisting with scheduling, communications, and documentation.
  • Prepared, reviewed, and maintained nurse schedules and reports, ensuring accuracy and timely updates.
  • Managed timekeeping and attendance tracking using the Kronos EZ Time system.
  • Collected, organized, and synthesized operational data for internal reporting and performance monitoring.
  • Communicated and enforced office policies and procedures, ensuring union nurses were fully informed and compliant.

Administrative Secretary

Montefiore Medical Group
01.2014 - 02.2015
  • Provided comprehensive administrative support to the Associate Vice President, Director of Operations, and additional senior staff, demonstrating initiative in streamlining and improving internal procedures.
  • Managed complex calendars, scheduling meetings and coordinating appointments to optimize executive time.
  • Prepared, submitted, and tracked expense reports with accuracy and efficiency.
  • Created, edited, and maintained spreadsheets to support various administrative and operational needs.
  • Coordinated candidate interviews, including scheduling, itinerary creation, and travel assistance.

Administrative Assistant

Morvillo Abramowitz Grand Iason & Anello PC
08.2005 - 01.2014
  • Managed daily office operations and maintenance of equipment.
  • Assisted with managing the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Accurately entered attorney timesheets for billing.
  • Monitored and updated conference room scheduling.
  • Notarized and witnessed documents for attorneys and clients.

Admissions Representative

Career Blazers Learning Center
01.2002 - 08.2005
  • Cold-called clients to secure and schedule appointments.
  • Provided clients with school and program information with the goal of having them enroll in the Learning Center.
  • Met clients and conducting sales interviews.
  • Updated sales reports.
  • Walked clients through financial aid process.
  • Aided in Student Services department with student attendance and administrative duties.

Education

High School -

Morris High School
06.1995

Skills

  • Executive & Administrative Support
  • Office and Operations Management
  • Team Leadership & Staff Development
  • Documents and Records Management (Physical and Digital)
  • Policy Compliance & Process Improvement
  • HRIS (PeopleSoft)
  • Customer Service Excellence
  • Board & Committee Presentation Preparation
  • Project Coordination & Cross-Functional Support
  • Microsoft Office Suite (incl MS Word, Excel, PowerPoint, Visio)
  • Adobe Creative Suite (InDesign)
  • Space Planning/Utilization
  • Inventory Control

Certification

  • FEMA Emergency Management 100, 200, 700, 800 & 120
  • Project Management I (Essentials of Project Management)
  • Project Management II (Leading a Project Management Team)

Timeline

Assistant Deputy Director, Real Estate Administration

MTA Real Estate Department, Headquarters
02.2024 - Current

Manager, Real Estate Administration

MTA Real Estate Department, Headquarters
07.2022 - 02.2024

Office Manager (functioning title Executive Assistant)

Mount Sinai Ambulatory Care
08.2016 - 07.2022

Administrative Supervisor

Montefiore Home Care
02.2015 - 08.2015

Administrative Secretary

Montefiore Medical Group
01.2014 - 02.2015

Administrative Assistant

Morvillo Abramowitz Grand Iason & Anello PC
08.2005 - 01.2014

Admissions Representative

Career Blazers Learning Center
01.2002 - 08.2005

High School -

Morris High School

Similar Profiles

CREATE PROFILE