Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Johnson-Benjamin

Cleveland Heights,OH

Summary

Friendly and enthusiastic Shuttle Driver bringing [Number] years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs. Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.

Overview

26
26
years of professional experience

Work History

Shuttle Driver

SP+
06.2023 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from [Location].
  • Maintained clean and neat shuttle for passenger comfort.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

Bus Driver

RTA
12.2018 - Current
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

Customer Service Representative

National General Insurance
08.2016 - 02.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Health Care Aide

New Avenues To Independence, Inc. Supported Living
11.2015 - 08.2016
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress.

Freight Coordinator

Integra Shippers
04.2009 - 11.2015
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Assisted with problem resolution and dispute management relating to import and export activities.

Customer Service Representative

Adelphia
02.1998 - 08.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Cleveland Heights High School
Cleveland Heights, OH
06.1992

Skills

  • Equipment Inspection
  • Mapping Skills
  • Adjusting Routes
  • Passenger Interaction
  • Guest Relations
  • Customer Relations Skills
  • Two-Way Radio Operation
  • Shuttle Cleaning
  • Transportation Logs
  • Clean Bus Interiors
  • Strong Working Relationships
  • Commercial Driving Experience

Timeline

Shuttle Driver

SP+
06.2023 - Current

Bus Driver

RTA
12.2018 - Current

Customer Service Representative

National General Insurance
08.2016 - 02.2018

Health Care Aide

New Avenues To Independence, Inc. Supported Living
11.2015 - 08.2016

Freight Coordinator

Integra Shippers
04.2009 - 11.2015

Customer Service Representative

Adelphia
02.1998 - 08.2005

High School Diploma -

Cleveland Heights High School

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Joy Johnson-Benjamin