Joy Jones
Waterbury,CT
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Owner
Joy Jones Interiors
08.2023 - Current
- Designed customized interior layouts to enhance client satisfaction and functionality.
- Managed redesign projects for clients with complete control over design decisions.
- Developed project timelines ensuring efficient workflow and timely completion.
- Collaborated with clients to understand design preferences and budget constraints.
- Personal shopped for clients for their projects from beginning to end including paint, flooring, tile, fixtures, furnishings and accessories all while utilizing and maintaining budget integrity.
- Implemented cost-effective solutions, optimizing resource allocation across projects.
- Evaluated market trends to inform design choices and stay competitive in the industry.
- Managed day-to-day business operations.
Relationship Banker
Webster Bank
08.2024 - 11.2024
- Cultivated strong customer relationships through personalized banking solutions and attentive service.
- Analyzed client needs to recommend suitable financial products, enhancing customer satisfaction and retention.
- Executed daily operational tasks, ensuring compliance with banking regulations and internal policies.
District Sales Manager
Sally's Beauty Supply
07.2019 - 08.2024
- Directed a market of 21 stores within Connecticut and Western, Mass.
- Developed and executed sales strategies to drive revenue growth across assigned district.
- Analyzed market trends to identify opportunities for product expansion and pricing adjustments.
- Led training sessions for sales representatives to enhance product knowledge and sales techniques.
- Established strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty.
- Monitored competitor activities and adjusted tactics to maintain competitive advantage in the marketplace.
- Managed all elements of staffing including networking, recruiting, hiring and onboarding.
- Implemented performance metrics to assess team effectiveness and improve overall sales productivity.
- Conducted regular performance reviews, providing constructive feedback and setting goals for team members' development.
District Manager
Pet Valu
05.2015 - 06.2019
- Directed 19 retail stores across Connecticut and New York.
- Managed all aspects of new store openings within the market as well as provided interim supervision to markets across the entire company.
- Maintained all elements of staffing including networking, recruiting, hiring and onboarding.
- Trained teams utilizing the UC Davis school of veterinary medicine and ensured all team were certified prior to providing guidance to a pet parent.
- Ensured teams were well trained in pet nutrition and that all staff adhered to compliance of pet nutrition policies and procedures.
- Led cross-functional teams to execute strategic initiatives and drive operational efficiency across multiple districts.
- Developed and implemented training programs to enhance team performance and customer service standards.
- Analyzed sales data to identify trends, optimize inventory management, and improve product placement strategies.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Education
No Degree - Criminal Justice
NVCTC
Waterbury, CTSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business marketing
- Sales leadership
- Employee development
- Product branding
- Sales management
- Cost reduction
- Talent development
- Human resource management
- Human resources
- KPI management
- Supply chain optimization
- Profit and loss analysis
- Profit and loss
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Inventory control
- Inventory management
- Schedule management
- Customer retention
- Employee relations
- Employee scheduling
- Staff training/development
- Budget control
- Delegating work
- Performance improvement
- Employee motivation
- Hiring and onboarding
- Sales strategies
Certification
- Home Staging Resource Certified Home Stager Completed October 2025.
Languages
English
Full Professional
Timeline
Relationship Banker
Webster Bank
08.2024 - 11.2024
Owner
Joy Jones Interiors
08.2023 - Current
District Sales Manager
Sally's Beauty Supply
07.2019 - 08.2024
District Manager
Pet Valu
05.2015 - 06.2019
No Degree - Criminal Justice
NVCTC