JOY JOSEPH
Austin,Texas
Summary
Motivated professional offering collaborative leadership, dedicated to promoting an engaged and empowered work culture. Skilled with enhancing operational efficiency and team performance, with a strong focus on onboarding, orientation and training. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success through focused planning.
Overview
18
18
years of professional experience
Work History
Family Caregiver
Private
Austin, Texas
02.2022 - Current
- Transported family members to medical appointments and other errands as needed.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Researched new technologies or treatments related to caring for elderly family members.
- Assisted with meal planning to meet nutritional plans.
- Performed light housekeeping tasks and maintained lawn care.
ASSISTANT GENERAL MANAGER
Paradies Lagardere
Austin, Texas
03.2018 - 08.2020
- Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new procedures; responsible for supervising performance of Zone Managers- coordinating store operations.
- Recruited potential staff, implemented on-boarding process, scheduling and disciplinary action in accordance with HR policies.
- Promoted events for sales promotions and company social consciousness responsibility.
- Collaborated with retail vendors and offsite warehouse personnel to boost revenue through process of merchandise coordination and presentation.
- Handled problematic customers to assist lower-level employees and maintain customer service expectations.
SALES MANAGER
Macy’s
Austin, Texas
09.2006 - 02.2017
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Ensured that staff performance is in tuned with company standards through consistent coaching, observations, feedback and training.
- Updated knowledge by attending company/vendor supported workshops and seminars; developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Kept operational and merchandise standards steadily high by ensuring policies and procedures were coordinated and implemented, including shortage standards.
Education
Bachelor of Science -
Texas State University
San Marcos, TX12.1994
Associate of Science -
Austin Community College
Austin, TX12.1988
High School Diploma -
William B. Travis High School
Austin, TX05.1984
Skills
- Collaborative Team Management
- Customer Service Management
- Training Coordination
- Workforce Engagement
- Talent Acquisition
- Sales Performance Coaching
- Process Improvement
Accomplishments
- Macy's Top Credit Leader in the Region 2006, 2007, 2008
- Macy's Sales Manager of the Year 2008, 2009, 2011, 2013
- Macy's Most Valuable Coach December 2015, May 2016
- MyClient Certification of Expertise 2016
- Metrix Learning: Certification in Business Law Essentials April 2021
Timeline
Family Caregiver
Private
02.2022 - Current
ASSISTANT GENERAL MANAGER
Paradies Lagardere
03.2018 - 08.2020
SALES MANAGER
Macy’s
09.2006 - 02.2017
Bachelor of Science -
Texas State University
Associate of Science -
Austin Community College
High School Diploma -
William B. Travis High School