Joy Kaiser
Virginia Beach,VA
Summary
Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics.
Overview
6
6
years of professional experience
Work History
Cleaner
Didlake
05.2023 - 01.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Cleaner
Global Cleaning Services
08.2022 - 01.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Emptied trashcans and transported waste to collection areas.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
Housekeeper
Sundial Inn
03.2021 - 08.2021
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
- Diligently restocked work stations and display cases.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Performed all position responsibilities accurately and in a timely manner.
- Reported to each shift on time and ready to work.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Verified that prepared food met all standards for quality and quantity.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Greeted customers and provided excellent customer service.
- Operated the drive-through window and sales register quickly and efficiently.
Dishwasher
Luna Sea Key West Cafe
03.2021 - 04.2021
- Consistently provided friendly guest service and heartfelt hospitality.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Assembled food orders while maintaining appropriate portion control.
- Verified that prepared food met all standards for quality and quantity.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Diligently restocked work stations and display cases.
- Prepped items for later use to save staff time during busy hours.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
- Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
- Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
Grill Manager
McDonald's Restaurant
08.2017 - 01.2021
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
- Managed grill station, ensuring optimal cooking temperatures were maintained for consistent results in taste and texture of dishes served.
- Ensured a safe and clean work environment by enforcing strict adherence to health and safety regulations.
- Increased overall restaurant profitability with cost-effective menu planning, pricing strategies, and vendor negotiations.
- Reduced food waste by implementing effective inventory management and portion control techniques.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Improved employee retention rates by fostering a positive work atmosphere and offering opportunities for growth within the company.
- Trained new employees on proper food handling procedures, sanitation practices, equipment usage, menu knowledge, and company policies.
Education
No Degree -
Tidewater Community College
Norfolk, VA08-2027
High School Diploma -
Maury Highschool
Norfolk, VA08-2016
Skills
- Able to lift 50 pounds
- Quick learner
- Organized multi-tasker
- Customer-oriented
- Late-night shift availability
- Dedicated team player
- Forklift operation
- Material inventory skill
- Material handling
- Hard working and self-motivated
- Excellent communication
- Organizational skills
- Attention to detail
- Time management
- Multitasking
- Critical thinking
- Calm under pressure
Timeline
Cleaner
Didlake
05.2023 - 01.2024
Cleaner
Global Cleaning Services
08.2022 - 01.2023
Housekeeper
Sundial Inn
03.2021 - 08.2021
Dishwasher
Luna Sea Key West Cafe
03.2021 - 04.2021
Grill Manager
McDonald's Restaurant
08.2017 - 01.2021
No Degree -
Tidewater Community College
High School Diploma -
Maury Highschool
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