Joy Buuri
Grand Rapids,MI
Summary
Detailed oriented, self-starter IT professional with experience in Cyber Security, Network systems, Project Management, Governance Risk and Compliance. Enthusiastic about learning and securing innovative technologies such as Cloud computing, Artificial Intelligence and Machine Learning.
Offering solid understanding of key principles in systems engineering and genuine eagerness to learn and grow within this environment. Brings ability to quickly grasp complex concepts and apply technical skills in network management and system troubleshooting. Ready to use and develop expertise in systems analysis and automation in the Enterprise Network System Engineer role.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Priority Health
10.2024 - Current
- Help large volume of like 100 customers every day with positive attitude and focus on customer satisfaction. Handle customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintain a high level of product knowledge, providing accurate information to customers.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Collaborate with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhance customer satisfaction by effectively addressing inquiries and resolving issues.
- Develop strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Enhance brand image by consistently delivering service beyond expectations.
- Manage high call volume with exceptional time management skills, minimizing wait times for customers.
Cyber Security Compliance Analyst
Life Journey Psychological Services
05.2022 - 09.2024
- Continuously monitored threats and conducted security audits to ensure compliance was maintained and to prevent vulnerabilities.
- Performed vulnerability assessment, ethical hacking and penetration testing to identify vulnerabilities
- Calculated and reported to management vulnerability assessment result metrics
- Secured the network by implementing firewalls, IDS/IPS and encryptions protocols to prevent breaches
- Drove process improvement with Governance, Risk and Compliance (GRC) teams by remediating identified vulnerabilities and implementing new system controls
- Monitored outstanding vulnerability remediation action plans and performed follow-up testing as needed; patching and configuration updates
- Performed enterprise-wide technical support for end users, applications, systems, and network infrastructure, including replacing defective network cabling
- Assisted in developing automation frameworks using AI
- Performed audit leveraging compliance management software, resulting in streamlined reporting for audit teams.
Education
MS - Cyber Security
Grand Valley State University
Allendale, MI04.2024
BS - Business and Information Technology
Strathmore University
Nairobi, Kenya12.2020
Skills
- Network Design and Management
- Cyber Threat Intelligence
- Security Knowledge
- Cloud Technologies
- Penetration Testing
- Malware Analysis
- Disaster recovery and back up
- Microsoft Azure Machine Learning
- Zero-day attack detection
- Compliance and regulatory knowledge
- Social Engineering
- Security Maintenance
- Customer Service
- Communication skills
- Continuous learning and adaptability
- Problem solving and analytical skills
- Cloud Computing & Virtualization
Accomplishments
Publication of an Article: An Empirical Study Using Microsoft Azure Auto Machine Learning to Detect Zero-Day Attacks
Article Link: https://dl.acm.org/doi/10.1145/3686852.3686860
This article was presented in the Sigite '24: The 25th Annual Conference on Information Technology Education in El-Paso Texas USA in October 10-12, 2024
It had an overall acceptance rate of 176 of 429 submissions, 41%
Timeline
Customer Service Associate
Priority Health
10.2024 - Current
Cyber Security Compliance Analyst
Life Journey Psychological Services
05.2022 - 09.2024
MS - Cyber Security
Grand Valley State University
BS - Business and Information Technology
Strathmore University
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