Joy Kendagor

• Administer daily medical routines including tube feedings, medication schedules, and therapy coordination.
• Scheduled and managed multiple in-home therapy sessions (speech, occupational, physical) while maintaining detailed records.
• Organized doctor appointments, transportation, and follow-up care with precision.
• Provided compassionate daily care, balancing health, household, and family needs with patience and attention to detail.

• Served as Receptionist and later Executive Administrative Assistant, managing calls, scheduling, billing, filing, and clerical tasks.
• Managed front desk operations, ensuring seamless visitor experiences and effective communication.
• Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in inventory management of office supplies, ensuring availability and cost-effectiveness.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.

Deliver ABA therapy sessions in home, clinic, school, or community settings per the BCBA’s treatment plan.

• Run skill-acquisition programs (communication, social skills, daily living, play, academics) using prompting and reinforcement strategies.
• Implement behavior-reduction plans with fidelity (e.g., antecedent strategies, replacement behaviors, differential reinforcement).
• Collect, chart, and maintain session data in real time; complete objective session notes and progress summaries promptly.
• Monitor client safety; follow de-escalation and crisis protocols as trained.
• Communicate session updates, progress, and concerns to the supervising BCBA and caregivers.
• Prepare materials and environments to support learning and generalization of skills.
• Maintain professional boundaries and uphold confidentiality (HIPAA/FERPA and agency policies).
• Attend supervision, team meetings, and ongoing training; accept performance feedback and coaching.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

• Delivered excellent customer service by assisting customers with purchases and returns.
• Maintained store appearance, organized apparel, and restocked merchandise.
• Operated registers and handled cash/credit transactions accurately.

• Assisted pharmacists with preparing prescriptions and managing medication inventory.
• Answered phones, handled clerical duties, and supported customer inquiries.
• Ensured accuracy in medication labeling and data entry.

• Supervised tray line operations and collaborated with dietitians to meet patient needs.
• Answered and directed phone calls, managed menus for patients, and supported maternity dietary assistance.
• Performed clerical duties including filing, menu preparation, and scheduling.