Joy Kirk
Hutchinson,MN
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a Work From Home position. Offering excellent communication and good judgment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Human Resources Training Coordinator
Retail Merchandising Services Inc.
Brooklyn Park , MN
2011.09 - Current
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Conducted candidate interviews and performed background checks and verification.
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Recruited talented, diverse and qualified candidates for employment.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Partnered with HRG to ascertain hiring needs and subsequently provide candidate recommendations.
- Acted as staff member advocate, encouraging and supporting our Field Employees to identify and resolve conflicts.
Office Temp
Kelly Services
Plymouth , MN
2010.02 - 2011.09
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Compliance Coordinator at Retail Merchandising Services, Inc.
- Maintained database of all field workers
- Took phone calls and emails from field workers on variety of things.
- Built rapport with some field workers.
Corporate Secretary/Office Manager
Youth Investment Foundation
Hamel , MN
2002.12 - 2009.12
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 45 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Arranged corporate and office conferences for company employees and guests.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Coordinated Team meetings weekly.
- Assisted Team members with their Newsletters and correspondence.
- Assisted with invites and meeting agendas for Board of Director Meetings once every 3 months.
- Handled all vehicles licensing and titles of all staff
- Kept up donor data base and updated donations as they came in.
- Coordinated three Team events per year at Camp.
Operations Manager of Drivers
Town Taxi & Airport Taxi
New Hope , MN
1997.06 - 2002.11
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of driver work issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Representative
Town Taxi
New Hope , MN
1995.09 - 1997.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls in high volume call center (200 calls per shift) promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Worked directly with dispatcher to prioritize customer pickups.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Arts - Model Office Program
Hennepin Technical College
Minneapolis, MN05.1984
High School Diploma -
Robbinsdale Cooper Senior High School
New Hope, MN06.1982
Skills
- Providing Feedback
- Confidential Records Management
- Organizational Systems
- Human Resources Services
- Employee Onboarding
- Candidate Searching
- Full Cycle Recruiting Processes
- Hiring and Retention Strategies
- In-Person and Telephone Interviewing
- Procedures Compliance
- Employment Recordkeeping
- Accurate Recordkeeping
- Training Development and Execution
- Assignment Schedules
- Remote Conferencing and Communication
- Business Correspondence Writing
Accomplishments
- Collaborated with team of 3 in the development and presentation to the company of "Generations in the Workplace."
- Collaborated with a team of 3 in the development and presentation to the company of "What is I-9 and E-Verify?"
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- The Art of Business Writing - Training - 6/2021
- Peachtree Accounting - 2001
- Microsoft Access - 2003
- Microsoft Excel - 2005
- Microsoft Powerpoint - 2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I am looking to wind down some in my Career. I have 10-12 years of full time work.
Looking only for Work From Home Opportunity
I really am done commuting full time anymore. I want to continue to work at home as I do now. I would have to give 3-4 weeks notice at my current employer.
Timeline
Human Resources Training Coordinator
Retail Merchandising Services Inc.
2011.09 - Current
Office Temp
Kelly Services
2010.02 - 2011.09
Corporate Secretary/Office Manager
Youth Investment Foundation
2002.12 - 2009.12
Operations Manager of Drivers
Town Taxi & Airport Taxi
1997.06 - 2002.11
Customer Service Representative
Town Taxi
1995.09 - 1997.06
Associate of Arts - Model Office Program
Hennepin Technical College
High School Diploma -
Robbinsdale Cooper Senior High School
- The Art of Business Writing - Training - 6/2021
- Peachtree Accounting - 2001
- Microsoft Access - 2003
- Microsoft Excel - 2005
- Microsoft Powerpoint - 2010
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