Joy Lacey
Greenville,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Receiving Clerk
Lowes Home Improvment
Greer, SC
11.2021 - 04.2023
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Identified non-conforming material received from vendors and communicated with suppliers regarding discrepancies.
- Maintained accurate records of incoming deliveries according to established procedures.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Provided assistance in physical inventories as requested by management team members.
- Updated inventory records to reflect new stock levels.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Liaised with vendor representatives to rectify damages and shortages.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Prepared documentation to track and report on damaged or missing items.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Monitored merchandise received and shipped from facility in computer system.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Delivery Coordinator
Lowes Home Improvment
Greer, SC
05.2020 - 11.2021
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Maintained accurate records of deliveries and invoices in company database.
- Managed communication between internal departments and external partners during the delivery process.
- Conducted regular safety inspections of vehicles used for deliveries.
- Assisted with troubleshooting any problems that arose during the loading and unloading process.
- Performed quality control checks on products prior to being shipped out.
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
- Coordinated, distributed, and filed paperwork for each delivery.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Engaged with customers regarding delivery and merchandise requests.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Used organizational skills and abilities with equipment to prepare shipping loads.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
RTM Clerk
Lowes Home Improvment
Greer, SC
01.2014 - 07.2020
- Ensured compliance with company policies and procedures regarding inventory control.
- Identified solutions for streamlining existing RTM processes for greater efficiency.
- Communicated effectively with colleagues both verbally and in writing.
- Managed returns process by sorting returned items, conducting quality checks, inspecting damaged items, and communicating results to management team.
- Maintained accurate records of inventory levels, sales, and returns.
- Generated detailed reports outlining daily transactions for upper management review.
- Resolved discrepancies between system-generated reports and physical inventories.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Inventory Coordinator
Lowes Home Improvment
Greer, SC
03.2009 - 01.2014
- Maintained accurate inventory records and ensured accuracy of data entry.
- Coordinated cycle counts to verify accuracy of inventory records.
- Reviewed purchase orders against invoices to ensure items were received correctly.
- Provided support in the reconciliation of intercompany transactions related to inventory.
- Created and maintained detailed reports related to all aspects of inventory control.
- Managed returns from vendors and updated appropriate documents accordingly.
- Collaborated with other departments to resolve any discrepancies in inventory records.
- Conducted regular physical inventories and reconciled with computer-generated reports.
- Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
- Researched and corrected discrepancies quickly to maintain current information.
- Kept department records and updated documentation with latest counts.
- Entered information into system to update status reports.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Participated in physical inventory counts to keep information accurate and current.
- Identified and resolved inventory problems, including damaged or lost items.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Trained new employees on inventory management practices and procedures.
- Managed inventory levels to ensure optimal stock at all times.
- Conducted regular inventory audits to maintain accuracy.
- Coordinated logistics for inventory movement between locations.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Contacted suppliers to verify shipment details.
- Used daily system logs to document production information, discussing issues with management.
Department Manager
Lowes Home Improvment
Greer, SC
05.1993 - 03.2009
- Identified training needs among staff members and organized relevant workshops accordingly.
- Resolved customer complaints and issues promptly and professionally.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Monitored daily sales figures to track trends in customer buying behavior.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Handled shift overstock, restocking and inventory control.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Worked closely with sales associates to complete tasks.
- Balanced workloads to meet targets without overtaxing employees.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Utilized excellent math skills to maintain accurate inventory levels.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Education
High School Diploma -
Berea High School
Greenville, SC06-1992
Skills
- Receiving procedures
- Warehouse Software Systems
- Export Compliance Regulations
- Inventory Software
- Inventory Management
- Shipment Tracking
- Teamwork and Cooperation
- Effective Communication
- Records Management
- Invoice reconciliation
- Self-Motivated and Independent
- Interpersonal Skills
- Relationship Building
- Attention to Detail
- Inspection and Quality Control
- Punctual and Reliable
- Product Inspection
- Warehouse Organization
- Safety and compliance
Timeline
Receiving Clerk
Lowes Home Improvment
11.2021 - 04.2023
Delivery Coordinator
Lowes Home Improvment
05.2020 - 11.2021
RTM Clerk
Lowes Home Improvment
01.2014 - 07.2020
Inventory Coordinator
Lowes Home Improvment
03.2009 - 01.2014
Department Manager
Lowes Home Improvment
05.1993 - 03.2009
High School Diploma -
Berea High School
Similar Profiles
Gavin CopenhaverGavin Copenhaver
Loader and Unloader at Lowes Home ImprovmentLoader and Unloader at Lowes Home Improvment
David HolroydDavid Holroyd
Merchandise Service Associate at Lowes Home ImprovmentMerchandise Service Associate at Lowes Home Improvment
Ellen RichardsonEllen Richardson
Cashier/Customer Service Representative at Lowes Home ImprovmentCashier/Customer Service Representative at Lowes Home Improvment