Joy Lamula
Erie,CO
Summary
Dynamic professional with experience at Carnival Cruise Lines, hard worker, an effective communicator focused on service delivery. Proven ability to create engaging environments and develop enriching programs for youth. Adept in Microsoft Excel, maintaining confidentiality, and fostering positive relationships, ensuring impactful support for clients and families in challenging situations.
Overview
14
14
years of professional experience
Work History
Teen Leader
Carnival Cruise Lines
Miami, 33178
05.2018 - 08.2023
- Created a safe environment for teens to engage and have fun on their vacations.
- Enforced rules and regulations established by the organization.
- Actively listened to teens' concerns and addressed them appropriately.
- Participated in weekly meetings with supervisors to discuss schedules, activities, and reports on the functioning of the programs.
- Assisted in developing new programs for teen enrichment.
Data Entry Clerk
Bulawayo City Council
, Bulawayo
04.2015 - 03.2017
- Maintained electronic medical records of patients through, updating visits, medication supplied, and laboratory results
- Distributed relevant information to appropriate medical personnel to influence medical decisions.
- Maintained confidentiality of sensitive information entered into the system.
- Prepared summaries of daily work completed for review by supervisors.
Primary Counselor
Ministry Of Health And Child Care, PMD Matabeleland North
, Gwanda
06.2009 - 12.2012
- Provided counseling services to parents and children on HIV/AIDS related issues.
- Developed relationships with community resources that could be utilized by clients and their families.
- Assisted with crisis intervention when needed.
- Implemented evidence-based practices to promote positive behavior change in children.
- Conducted home visits as necessary to assess family dynamics or provide additional supports.
- Maintained accurate records of client progress and documentation of services provided.
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, CA08-2024
Associate of Arts - Human Resources Management
Joshua Mqabukp Nkomo Polytechnic
Gwanda, Zimbabwe 12-2013
Skills
- Effective communication
- Hardworking
- Responsibility
- Microsoft Excel
- Human resources
- Employee training
Timeline
Teen Leader
Carnival Cruise Lines
05.2018 - 08.2023
Data Entry Clerk
Bulawayo City Council
04.2015 - 03.2017
Primary Counselor
Ministry Of Health And Child Care, PMD Matabeleland North
06.2009 - 12.2012
Bachelor of Science - Business Administration
University of The People
Associate of Arts - Human Resources Management
Joshua Mqabukp Nkomo Polytechnic