JOY LEE
Waynesboro,GA
Summary
Dedicated Medical Assistant with a proven track record at Medical Associates Plus, excelling in patient care and HIPAA compliance. Demonstrated ability to foster trust through exceptional communication, while efficiently managing clinical documentation. Skilled in phlebotomy techniques, contributing to a patient-focused environment by developing tailored care plans.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medical Assocaites Plus
11.2014 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Managed more than 30 incoming calls, emails and faxes per day from customers.
Education
Diploma - MEDICAL ASSISTANT
Augusta Technical College
Augusta, GA06-2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- CPR
- Appointment setting
- First aid
- Medical office administration
- Laboratory specimen collection
- Phlebotomy techniques
- Immunization administration
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
- First Aid Certification
Timeline
Medical Assistant
Medical Assocaites Plus
11.2014 - Current
Diploma - MEDICAL ASSISTANT
Augusta Technical College
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