Joy Lenzy
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experienced in fast-paced environments and adaptable to last-minute changes thrives under pressure. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Remote Support Rep
Amazon
Houston, TX
03.2019 - 12.2023
- Provided customer service by answering product and service related questions.
- Processed customer orders and collected payment information.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Remote Customer Service Rep
Iqor
Houston, TX
10.2018 - 12.2022
- Maintained positive relationships with customers. Showing effective communication skills, resolving 88% of problems encountered.
- Worked from home and successfully achieved an 85% call closure rate (answered vs. transferred) over 11 months consecutively.
- Responded to emails and phone calls within 48 hours regarding billing, account information, and general inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Contacts Pros
Houston, TX
03.2019 - 03.2021
- Answered over 50 customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Medical Billing And Coding -
Houston Community College
Houston, Texas01.2024
High School Diploma -
Worthing High School
Houston, TX01.2018
Skills
- Call Management
- Microsoft Excel
- Data Collection
- Time Management
- Customer Service
- Record Keeping
- Microsoft Office
- Effective Communication
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Filing
- Customer Relationship Management (CRM)
- High-energy attitude
- Technical Support
Timeline
Customer Service Representative
Contacts Pros
03.2019 - 03.2021
Remote Support Rep
Amazon
03.2019 - 12.2023
Remote Customer Service Rep
Iqor
10.2018 - 12.2022
Medical Billing And Coding -
Houston Community College
High School Diploma -
Worthing High School