Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joy L. King

Columbus,Ohio

Summary

To expand my leadership responsibilities, improve organizational ability to exceed corporate goals, and help honor all long-term commitments made to customers, employees and the communities in which we live.

Over 13 years of demonstrated professional experience in customer service and administrative functions including personnel, recruitment, training, counseling, and insurance. Skilled in problem solving, with the ability to motivate a broad spectrum of stakeholders. Attentive to detail, with sharp analytical skills. Keen ability to make proactive assessments and implement productive change. Consensus builder, who is able to establish genuine rapport with employees / students. Excellent oral, written, and visual communication skills. Computer Proficiencies - Software proficiencies include Word, Excel, PowerPoint, and numerous work-related programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Total Loss Specialist

Westfield Insurance
09.2018 - Current
  • Utilized strong analytical skills to evaluate complex claims and determine appropriate courses of action, contributing to the successful resolution of challenging cases.
  • Managed a high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.
  • Performed comprehensive research on market trends to determine current vehicle valuations, allowing for accurate settlement offers to policyholders.
  • Negotiated settlements with lienholders and other parties involved in the total loss claim, securing favorable outcomes for all stakeholders.

Fast Track Claims Adjuster

Westfield Insurance
01.2014 - Current
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.

Claims Adjuster

Safe Auto Insurance
09.2006 - 01.2014
  • Investigates and adjusts moderately complex auto and/or property claims presented by or against our insured to ensure claim validity, legal liability and settlement value
  • Interview claimant and witnesses to gather pertinent information
  • Establishes and monitors appropriate claim reserves
  • Evaluates and negotiates settlement of claims within established settlement authority limits
  • Confirms coverage’s explains procedures and answers inquiries for adjusting auto and/or property claims
  • Knowledge of our members, understands their individual needs, and provides appropriate solutions
  • Provides training, file handling guidance, and coaching to less experienced claims staff

Office Manager

Visiting Angels
01.2006 - 09.2006
  • Develop and implement marketing strategies
  • Restructuring intake operations
  • Responsible for overseeing and managing caregivers with clients
  • Interviewed employees for positions, screening applications

Education

Bachelors of Science - Human Ecology

Ohio State University
Columbus, Ohio
12.2002

Skills

Policy Interpretation

Claims Management

Total Loss Evaluation

Vehicle valuation

Claims Investigation

Insurance policy coverage knowledge

Settlement Negotiation

Liability Assessment

References

Furnished upon request

Timeline

Total Loss Specialist

Westfield Insurance
09.2018 - Current

Fast Track Claims Adjuster

Westfield Insurance
01.2014 - Current

Claims Adjuster

Safe Auto Insurance
09.2006 - 01.2014

Office Manager

Visiting Angels
01.2006 - 09.2006

Bachelors of Science - Human Ecology

Ohio State University
Joy L. King