Joy Lund
Humble,TX
Summary
RSA Captain with strong leadership skills known for exceptional productivity. Strengths include excellent communication, ability to work well under pressure, and commitment to enhancing team growth through mentoring, recognition, and trainings. Desires a challenging role as a District Manager.
Overview
20
20
years of professional experience
Work History
RSA Captian
Sunrun
Houston, Texas
05.2024 - Current
- Work in a retail environment and at events to generate qualified leads and schedule appointments for consultants that will sit and sell
- Host meetings and trainings for RSAs
- Provide excellent customer service
- Support my DM during days off and as needed
- Ramp up new hires and help them achieve their goals of reaching combine
- Cultivate strong relationships with the sales team leadership and FSCs to be aligned with them
- Mentor fellow RSAs by supporting them and helping them grow
- Create great relationships with our retail partnerships management and staff
- Hold fellow RSAs accountable to ensure they are maintaining Sunrun standards and escalate issues to DM if needed
- Coordinate team building activities at in person meetings
- Maintain being in the green on standard deviation at all times
- Contribute to creating a positive culture
- Be a resource to RSAs in need of support
Unit Coordinator
Memorial Hermann Northeast
Humble, TX
01.2013 - 05.2021
- Efficiently and accurately completed productivity to ensure department remained within staffing budget
- Monitored staffs hours to prevent incremental overtime
- Precisely and proficiently executed payroll activities
- Maintained excel spreadsheets, and input essential information
- Monitored absence and tardy reports, updated spreadsheets, and informed the manager as needed.
- Hosted morning huddles with staff to give updates
- Created schedules and balanced employee requests to ensure adequate staffing
- Assisted in job fairs and interviewed new potential staff members
- Took inventory and ordered necessary supplies for the department including office supplies, forms, equipment, etc.
- Leader rounds on patients to ensure they always received excellent, high-quality care
- Ensured compassionate care was being delivered to medical, surgical, and neuro patients with multiple acute and chronic diagnosis.
- Side jobs as assigned by Director
- Set up and assisted with meetings
- Maintained employee of the month/quarter and gave recognition and awards
- Precepted and mentored new staff members for secretary roles, and students from local high schools and colleges.
Patient Care Assistant/Unit Secretary
Kingwood Medical Center
Kingwood, TX
07.2009 - 01.2011
- Obtained a wide variety of experience by working on many different units throughout the hospital including Postpartum, Cardiac Cath Lab, Cardiac IMU, Surgical, Medical, Medical Central, Rehabilitation, Observation, and the Emergency Room.
- Primary units Cardiac IMU and Medical Central.
- Provided care for cardiac patients, and patients with multiple acute and chronic diagnoses.
- Displayed strong clinical skills in assessing patients vitals.
- Performed PCA and Unit Secretary duties concurrently.
- Provided emotional and physical support to patients.
- Trained newly hired Certified Nursing Assistants and mentored students from local high schools.
- Followed infection control procedures.
- Assisted patients with activities of daily living, transferred patients, assisted with ambulation, and repositioned bed bound patients frequently to prevent formation of skin break down and decubitus ulcers.
- Placed leads for heart monitors.
- Performed blood glucose checks.
- Completed hospital required education courses and attended in-services.
- Observed, reported, and recorded pertinent information regarding patients physical and mental well being.
Certified Nursing Assistant
Health Solutions Home Health
Kingwood, TX
11.2008 - 04.2009
- Provided nursing assistance to residents in an assisted living facility subscribing to Health Solutions Home Health services.
- Assisted residents by preparing light meals, provided am and pm care, performed range of motion exercises, assisted with bathing, grooming, ambulation, transfers, light house keeping, feeding, changed incontinent briefs, and assisted with other activities of daily living.
- Provided emotional and physical support to residents.
- Carried residents to activities in the facility.
- Answered pendants for all residents throughout the facility.
- Provided one on one care for residents requiring extra attention.
- Observed, reported and recorded pertinent information regarding residents physical and mental well being.
Certified Nursing Assistant
Ella Smither Geriatric Center
Huntsville, Texas
01.2006 - 01.2007
- Provided nursing assistance to residents in a 101 bed long-term care facility.
- Assisted residents in performing activities of daily living including bathing, dressing, grooming, oral care, nail care, perineal care, transferring, ambulating, feeding, etc.
- Provided emotional and physical support to residents.
- Monitored residents vitals.
- Repositioned bed bound residents frequently to prevent formation of skin breakdown and decubitus ulcers.
- Observed, reported, and recorded pertinent information regarding residents physical and mental well being.
Education
Prenursing
Lone Star College Kingwood
Kingwood, TexasBiology, Chemistry
Sam Houston State University
Huntsville, TexasHigh School Diploma -
Houston Learning Academy
Humble, Texas2003
Skills
- Team management
- Well versed in Google Workplace
- Excel proficiency
- Employee training
- Prioritizing/managing deadlines
- Relationship building with retail store management, customers, RSAs, and leadership of retail and sales teams
- Problem resolution capabilities
- Goal tracking personal and new hires
- Excellent people skills
- Self-directed
- Teamwork and collaboration
- Hosting team trainings
- Company and product knowledge
Accomplishments
SUNRUN
Affiliations
- E3 Committee Member
- Educator Extender
- Lead PCA
- Donna Wright Workshop
- Press Ganey Conference
- Falls WorkOut
- Family Centered Rounds
- Healthcare Excellence Award 2016
Timeline
RSA Captian
Sunrun
05.2024 - Current
Unit Coordinator
Memorial Hermann Northeast
01.2013 - 05.2021
Patient Care Assistant/Unit Secretary
Kingwood Medical Center
07.2009 - 01.2011
Certified Nursing Assistant
Health Solutions Home Health
11.2008 - 04.2009
Certified Nursing Assistant
Ella Smither Geriatric Center
01.2006 - 01.2007
Prenursing
Lone Star College Kingwood
Biology, Chemistry
Sam Houston State University
High School Diploma -
Houston Learning Academy