Joy Manley

Work History

Owner

Squeaky Clean Homes

Pennington , AL

05.2022 - Current

Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Developed policies and procedures for the organization.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Managed daily operations of business, including hiring and training staff.
Maintained relationships with existing clients by providing superior customer service.
Oversaw budgeting and financial management.
Set pricing structures according to market analytics and emerging trends.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Master Retail Merchandiser

Driveline Retail

Taylorville , Illinois

06.2019 - 05.2022

Conducted regular store visits to ensure compliance with merchandising standards.
Provided training on merchandising techniques and procedures to new staff members.
Ensured compliance with company policies and procedures regarding safety regulations.
Organized product displays in accordance with corporate guidelines.
Conducted regular audits of store inventories and restocked shelves as needed.
Evaluated customer service standards at each location visited during store visits.
Developed and implemented innovative merchandising strategies to maximize sales.
Maintained accurate inventory records of all stock items.
Participated in weekly meetings with store managers to discuss upcoming promotions.
Collaborated with store management to ensure effective implementation of promotional activities.
Assisted customers in selecting appropriate merchandise for their needs.
Inspected stores regularly for proper stocking and display of products.
Performed data entry tasks related to the tracking of inventory levels.
Monitored customer feedback regarding product availability, quality, and pricing.
Managed customer relationships to ensure satisfaction and loyalty.
Placed prices and descriptive signage to enhance displays and promote items.
Displayed promotional material such as signs and banners.
Reorganized sales floor to promote sales, displaying high demand products in prime locations.
Verified correct display signage for products and sales promotions to keep patrons aware.
Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
Used company provided mobile technology to perform basic job functions.
Communicated and coordinated execution of planograms with store management.
Updated store planograms in collaboration with management.
Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
Displayed products to drive sales, using knowledge of consumer and market trends.
Maintained a clean and organized retail environment to enhance shopping experience.
Displayed appropriate signage for products and sales promotions to inform customers of best deals.
Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.
Managed merchandise returns and exchanges efficiently to minimize losses.
Provided exceptional customer service by advising customers on product features and benefits.
Trained new merchandising staff on best practices and company policies.
Fostered strong relationships with store staff and management to ensure smooth operation of merchandising activities.
Ensured compliance with all safety and store operational protocols during merchandise setup.
Implemented planograms with precision to maintain brand consistency across stores.
Designed and set up promotional displays to enhance product visibility and attractiveness.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Demonstrated great teamwork skills with staff members involved in production and transport.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Compared merchandise invoices to items actually received.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Packed and unpacked items, checking breakables before stocking on shelves.
Stocked shelves, racks, and bins with new or transferred merchandise.

Lead Sales Associate Key Holder

Dollar General Store

Goodlettsville , Tennessee

02.2018 - 04.2019

Greeted customers and provided product information.
Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Facilitated the completion of all necessary paperwork related to sales transactions.
Conducted weekly one-on-one meetings with sales associates to review performance goals.
Supervised a team of sales associates on daily tasks and operations.
Maintained neatness and cleanliness throughout the store environment.
Provided excellent customer service by addressing customer inquiries in a timely manner.
Performed cashier duties when needed during peak times or shortages in personnel.
Participated in regular staff meetings to discuss ideas for promotions or special events.
Collaborated with other departments within the organization to ensure efficient workflow processes.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Assisted with the training of new sales associates.
Provided customer service to ensure satisfaction.
Organized store displays for maximum visibility of products.
Monitored stock levels, identified discrepancies, and reported them to management.
Assisted customers with online ordering inquiries or problems.
Greeted patrons warmly at store entrance and offered assistance with finding needed items.
Utilized selling behaviors to identify and solve customer needs.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Provided leadership and direction to motivate department associates.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Familiarized self with new products and services to engage with customers about features and benefits.
Cross-trained on different positions to best support team during peak periods.
Maintained awareness of advertised items to accurately recite current pricing and promotions.
Received shipments, signed off on packages and documented incoming items in computer system.
Trained and developed new team members to improve product knowledge and selling abilities.
Processed payments and returned receipts, cash, coin and cards to customers.
Shared product knowledge to suggest merchandise and services to customers.
Led sales team to consistently deliver customer service, generating maximum sales potential.
Built repeat customer base by driving excellent loyalty program and data capture.
Engaged customers and trained sales associates using strong knowledge of products and promotions.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Engaged shoppers, providing assistance and information on merchandise and product features.
Maintained attractive merchandise displays to maximize purchases.
Exceeded department expectations for productivity and accuracy levels.
Managed cash register operations using POS system and processed sales and returns.
Promoted accessories and cross-sold additional products and services through use of active persuasion.
Reset store displays for special events and seasonal merchandise changes.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Greeted and assisted customers to foster positive experiences.
Identified customer needs by asking questions and advising on best solutions.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Replenished and arranged items to maintain appearance.
Operated register, handled cash and processed credit card transactions.
Reduced process lags by training employees on best practices and protocols.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Listened to customer needs to identify and recommend best products and services.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Recognized security risks to properly handle situations.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Enforced safety regulations within the store environment to protect both employees and customers.
Replenished merchandise displays throughout the store as needed.
Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Tracked stock movement to ensure availability of merchandise for customers.
Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Organized backroom storage areas to maximize efficiency of space utilization.
Verified accuracy of register tills at beginning and end of shift.
Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Reconciled daily sales receipts against cash drawer for accuracy.
Inspected physical condition of store premises to identify any maintenance issues.
Ensured store was opened and closed in a timely manner according to company policies.
Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Assisted customers with product selection and resolving complaints.
Adhered to all local laws governing retail operations including security requirements.
Provided customer service including cashiering, merchandising and restocking shelves.
Performed daily banking duties such as deposits and withdrawals of funds from registers.
Identified potential shoplifters through observation of suspicious behavior or activities.
Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Developed extensive product knowledge, growing revenue and building consumer base.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Collaborated with management to determine key tasks and delegate to staff members.
Partnered with store leadership team to learn and understand management processes and reports.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Assisted in general housekeeping to maintain store image.
Used Point of Sale register system to complete transactions.
Identified appropriate solutions to minimize issues and quickly solve problems.
Counted and balanced registers.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Coached staff on strategies to enhance performance and improve customer relations.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Mentored newly hired staff in upselling techniques to improve sales.
Processed credit card payments and counted back change and currency with accuracy rate.

Summary

Overview

Work History

Owner

Master Retail Merchandiser

Lead Sales Associate Key Holder

Education

MBA - Health Administration

BBA - Accounting And Business Management

Skills

Work Preference

Work Type

Work Location

Important To Me

Timeline

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