Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joy Mathis

Tampa,FL

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Wingstop
01.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined 22 to 30 employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Cashier

Taco Bell
11.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Teacher

Hyde Park Day School
06.2017 - 09.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement for 12 to 15 kids through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

GED -

Erwin Technical College
Tampa, FL
06.2016

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Food safety and sanitation
  • Training and development background

Certification

  • Manager Servsafe

Timeline

Assistant General Manager

Wingstop
01.2021 - Current

Cashier

Taco Bell
11.2020 - 01.2021

Teacher

Hyde Park Day School
06.2017 - 09.2018

GED -

Erwin Technical College

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