Summary
Overview
Work History
Skills
Timeline
Generic

Joy Matthews-Sprouse

Seffner,FL

Summary

Motivated professional considered talented leader and driven problem solver. Brings 13 years of experience in Regional Property Manager role. Offers outstanding attention to detail.

Overview

13
13
years of professional experience

Work History

Regional Manager

Homes Of America Realty
Tampa, FL
10.2022 - Current
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
  • Monitored tenant compliance with lease terms and regulations.
  • Conducted regular inspections of properties to ensure safety standards were met.
  • Maintained accurate records of all financial transactions related to property management activities.
  • Resolved tenant disputes in a professional and courteous manner.
  • Negotiated leases with prospective tenants, ensuring favorable terms for both parties.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.
  • Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
  • Performed rent collection duties when necessary, including issuing late notices or eviction proceedings if required.
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Established relationships with vendors who could provide goods and services at competitive prices.
  • Conducted periodic inspection of vacant homes for market-ready condition.
  • Recruited, coached and guided top talent for on-site staff managerial positions.
  • Followed state regulations to determine and certify eligibility of prospective tenants.
  • Investigated complaints, disturbances and violations to address and resolve issues.
  • Monitored monthly property budget to review purchases and control costs.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Director of All Parks

Affordable Family Rentals
Tampa, FL
12.2011 - 10.2022
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Identified opportunities for improvement in operational performance.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Assessed employee performance against established benchmarks or targets.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Guided and motivated staff to drive maximum performance.
  • Conducted regular inspections of properties to ensure safety standards were met.
  • Resolved tenant disputes in a professional and courteous manner.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.
  • Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Skills

  • Regulatory Compliance
  • Marketing Program Development
  • Business Planning
  • Document Preparation
  • Team recruitment
  • Asset Management
  • Contract Negotiation
  • Property Management
  • Rent collection
  • Maintenance Supervision
  • Community development
  • Property Inspections
  • Employee Mentoring
  • Staff Training and Development
  • Tenant relations

Timeline

Regional Manager

Homes Of America Realty
10.2022 - Current

Director of All Parks

Affordable Family Rentals
12.2011 - 10.2022

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Joy Matthews-Sprouse