Joy Maxfield

Association Manager

Associa-PMG NTX

06.2000 - 09.2024

Assisted in planning and coordinating association events to enhance member engagement.
Supported membership recruitment efforts by managing communication with prospective members.
Updated and maintained member databases using association management software for accuracy.
Prepared meeting materials and minutes to facilitate effective communication among stakeholders.
Collaborated with vendors to secure services necessary for successful event execution.
Facilitated onboarding processes for new members, ensuring a smooth integration into the association community.
Enhanced member engagement by implementing innovative programs and events tailored to their interests.
Oversaw management of association''s website content, ensuring all information was accurate, up-to-date, and visually appealing.
Negotiated favorable contracts with vendors and service providers to maximize value for association members while maintaining budgetary constraints.
Provided exceptional customer service and support to members, addressing inquiries promptly and professionally.
Advocated for the interests of the association''s members at local government levels, establishing strong connections with key decisionmakers.
Managed annual budget effectively, resulting in cost savings and increased revenue for the association.
Established an effective communication strategy to keep members informed of relevant news and updates.
Mentored junior staff members on best practices in association management while promoting a positive work environment conducive to growth.
Acted as a key resource for internal stakeholders and external partners on association management topics.
Enforced compliance with community regulations and guidelines.
Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Secured pool and maintenance, landscaping and waste removal.
Conducted regular inspections of both interior and exterior of properties for damage.
Kept properties in compliance with local, state, and federal regulations.
Communicated effectively with owners, residents, and on-site associates.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Responded to Common Area Maintenance (CAM) inquiries.
Developed annual operating budgets and forecasts, as well plans to increase income