Joy McGary
Texarkana,TX
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
MT/PI Intake Team Lead
D. Miller and Associates/DMA Advocates
02.2022 - Current
- Quality Review of Legal Documents
- Identify and remedy defects within the production process
- Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
- Compile and analyze statistical data
- Ensure that user expectations are met during the testing process
- Draft quality assurance policies and procedures
- Experience in quality inspection, auditing and testing
- Excellent communication skills, both written and verbal
- Strong computer skills and knowledge of QA databases and applications
- Strong analytical and problem-solving skills
- Meticulous attention to detail
- Define and drive strategic and operational initiatives with on-time and on-budget results
- Report on key operational and substantive metrics for the practice group that will better inform decision-making, including matter and work product analyses
- Identify and implement legal department tools to streamline new or existing practices, as well as manage design, rollout, and training for new systems
- Develop and enforce processes and policies to manage outside counsel usage and spend
- One-on-one assistance for all departments
- Process data daily, weekly, monthly, and yearly
- Lead, train, guide, and assist within all areas of the firm
Intake Specialist
D. Miller and Associates
06.2020 - Current
- Providing clients with updates on their cases and answers to their questions/concerns
- Transcribing information into databases
- Managing and returning voicemails
- Replying to emails and/or text messages from clients
- Making outbound calls to follow up for needed information
- Understanding personal injury claims and insurance claims
- Data entry
- 60 WPM
- Intake
- Customer service
- File vine
- DocuSign
- Vine sign
- Communication skills
- Multi-tasking
- Minimum 150 outbound calls daily
Intake Specialist
Crest SSD
08.2019 - 06.2020
- Providing clients with updates on their case and answers to their questions/concerns
- Transcribing information into a database
- Managing and returning voicemails
- Replying to emails and/or text messages from clients
- Making outbound calls to follow up on needed information
- Understanding SSDI eligibility and processing the claims
- Data entry
- 60 WPM
- Law Ruler
- Communication skills
- Multi tasking
- Minimum 150 outbound calls daily
Store Manager
Dollar General
10.2017 - 07.2019
- Managed all aspects of running store
- Met or exceeded financial goals
- Hired and trained employees
- Handled all staff members' scheduling
- Motivated entire team
- Assigned staff members promotions
- Handled product placement, display, and visual merchandising standards
- Performed daily drawer counts
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Correctional Officer
Telford Unit
09.2016 - 09.2017
- Offender management
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Support Manager
Walmart
05.2015 - 09.2016
- Performed daily drawer counts
- Hired and trained employees
- Handled product placement, display, and visual merchandising standards
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Managed specialist team to provide technical assistance and customer service.
Store Manager
Dollar General
05.2014 - 05.2015
- Demonstrated excellent people skills in both client and employee relationships
- Ensured consistent store productivity and metrics that increased sales and profitability
- Conducted training sessions
- Coordinated schedules and assigned staff members' shifts
- Performed official money count every day
- Managed staff members' time off requests
- Interviewed, hired, trained, and supervised new staff members
- Managed daily operations, administrative duties, scheduling, and sales
Assistant Manager/Lead Pawn Broker
Ez Pawn
02.2013 - 05.2014
- Completed loans
- Team leader
- Oversaw day to day store operations
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer over the phone, and in person
- Ensured individual financial reports aligned with store operations
- Managed store inventory
- Coordinated schedules and assigned associates' shifts
- Trained new associates on company processes and procedures
- Increased pawn balance by bringing over previous customers
- Loans/sales on guns, jewelry, tools and electronics
Lead Customer Service Representative
Cash America
05.2007 - 02.2013
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Responsible for cashier duties
- Performed data entry for customer information
- Managed client records
- Loan intake
- Sales jewelry, guns, tools, and electronics
- Trained associates
Education
Bachelor of Science - Criminal Justice
University of Phoenix-Online Campus
Phoenix, AZ02.2023
Associate in Arts (AA) - Criminal Justice
University of Phoenix-Online
Phoenix, AZ07.2021
Certificate in Office Careers -
Texarkana College
Texarkana, TX01.2006
Skills
- Auditing
- Analysis Skills
- Quality Assurance
- Schedule Management
- Production Monitoring
- Employee Evaluation
- Influencing skills
- Problem-Solving
- Work assignment delegation
- Team Supervision
- Team motivation
- Staff Training
- Analytical Thinking
- Conflict Resolution
- Staff education and training
- Complex Problem-Solving
- Leading Team Meetings
- Coaching
- Overseeing Daily Activities
- Team Check-Ins
- Client Support
- Call Center Operations
Certification
Office Management, 05/01/06, Present, Obtained a certificate in office careers with legal terminology. Trained in computer and software such as Microsoft Word, Excel, PowerPoint, 10 key, 55wpm. Trained in calculators, phone and filing.
Personal Information
- Willing To Relocate: Open for discussion
- Authorized To Work: US for any employer
Timeline
MT/PI Intake Team Lead
D. Miller and Associates/DMA Advocates
02.2022 - Current
Intake Specialist
D. Miller and Associates
06.2020 - Current
Intake Specialist
Crest SSD
08.2019 - 06.2020
Store Manager
Dollar General
10.2017 - 07.2019
Correctional Officer
Telford Unit
09.2016 - 09.2017
Support Manager
Walmart
05.2015 - 09.2016
Store Manager
Dollar General
05.2014 - 05.2015
Assistant Manager/Lead Pawn Broker
Ez Pawn
02.2013 - 05.2014
Lead Customer Service Representative
Cash America
05.2007 - 02.2013
Bachelor of Science - Criminal Justice
University of Phoenix-Online Campus
Associate in Arts (AA) - Criminal Justice
University of Phoenix-Online
Certificate in Office Careers -
Texarkana College
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