Joy McHugh
Atkinson
Summary
Professional and results-driven account management expert known for ensuring client satisfaction and growth. Utilizes strategic planning, problem-solving and relationship management to achieve objectives. Track record of successfully implementing and managing high-value contracts.
Overview
23
23
years of professional experience
Work History
National Account Manager
MES Solutions Peer Review Services
06.2009 - Current
- Sell Peer Review services to national and regional insurance carriers, TPAs, law firms, and employers
- Increase revenue through acquisition of new accounts
- Develop and maintain strong relationships with decision makers to grow existing relationships
- Manage 15 national Peer Review accounts (three include IME)
- Prepare and submit responses for national RFPs
- Implement new national programs
- Ensure adherence to all agreements set forth in contract
- Understand jurisdictional regulations pertaining to multiple lines of business in the insurance industry
- Prepare, facilitate, and participate in regularly scheduled meetings with clients and internal stakeholders
- Collaborate with internal teams to execute action plans to resolve any issues that develop at regional and corporate level
- Work with internal departments to provide seamless processing of client customizations
- Coordinate contract negotiations with legal team and information security questionnaires with IS and IT department
- Develop and deliver client management reporting
- Facilitate collections efforts in conjunction with finance
Regional Sales Manager
MES Solutions IME Services
02.2003 - 06.2009
- Sell regional/national IME services to insurance carriers, TPAs, law firms, and employers in New England states
- Develop and maintain strong relationships with decision makers
- Hire, train and manage New England Sales Team
Account Manager
MES Solutions IME Services
02.2002 - 02.2003
- Sell national IME services to insurance carriers, TPAs, law firms, and employers in assigned territory
- Develop and maintain strong relationships with decision maker
- Continue growth in territory
Education
B.A. - English, Minor in History
University of Vermont
Skills
- Client relationship building
- Effective Sales Presentations
- Business growth and retention
- Data-driven decision making
Timeline
National Account Manager
MES Solutions Peer Review Services
06.2009 - Current
Regional Sales Manager
MES Solutions IME Services
02.2003 - 06.2009
Account Manager
MES Solutions IME Services
02.2002 - 02.2003
B.A. - English, Minor in History
University of Vermont
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