Joy McKnight
Houston
Summary
Dynamic healthcare professional with extensive experience at Houston Methodist Hospital, specializing in front office management and clinical supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ONLINE INSTRUCTOR- HEALTHCARE MANAGEMENT/MEDICAL BILLING
COLLEGE OF HEALTHCARE PROFESSIONALS
Houston
09.2023 - Current
- Implemented active learning strategies that effectively engaged students in virtual environments.
- Maintained accurate records of grades and attendance within Learning Management System.
- Provided individualized feedback on assignments to enhance student understanding and performance.
- Utilized various assessment methods, including rubrics and surveys, to measure student outcomes.
- Established positive relationships with students through consistent communication via email and chat forums.
- Developed detailed course outlines and syllabi for online courses, ensuring thorough coverage of topics.
- Guided students in researching essential subjects related to Medical Billing and Coding.
- Documented all changes made to course materials in accordance with institutional guidelines.
Clinic Coordinator
HOUSTON METHODIST HOSPITAL-DEPARTMENT OF MEDICINE
Houston
02.2023 - Current
- Generated detailed reports on departmental activities, expenses, and budget information.
- Scheduled special procedures and appointments while maintaining calendar for Director of Critical Care Pulmonary.
- Maintained electronic databases containing confidential client information.
- Managed daily office operations, including data entry and filing paperwork.
- Performed general administrative duties such as photocopying, faxing, mailing, and scanning documents.
- Coordinated multiple tasks simultaneously to meet deadlines effectively.
- Arranged appointments and managed calendars for physicians to optimize scheduling.
SENIOR MEDICAL ASSISTANT
HOUSTON METHODIST HOSPITAL-PRIMARY CARE GROUP
Houston
09.2020 - 02.2023
- Prepared examination rooms by stocking supplies and arranging equipment prior to patient visits.
- Delivered exceptional customer service to patients, families, and staff members.
- Managed multiple tasks simultaneously through strong organizational skills.
- Conducted laboratory tests, including drawing blood samples from patients.
- Maintained confidentiality while handling sensitive patient information.
- Processed insurance claim forms accurately for reimbursement purposes.
- Documented medical data in patient charts to ensure accurate records.
- Scheduled appointments while maintaining comprehensive patient records.
INSTRUCTOR HEALTHCARE ADMINISTRATION
FLORIDA CAREER COLLEGE
Houston
03.2018 - 01.2023
- Utilized classroom and lab instructions to enhance student learning experiences.
- Guaranteed alignment of materials with learning objectives for each course.
- Engaged in ongoing faculty assessments to improve educational outcomes.
- Participated in meetings to review and analyze data, compiling reports for academic deadlines.
- Ensured compliance with federal, state, and regulatory bodies on campus.
MEDICAL PRACTICE MANAGER
CALVARY MEDICAL CLINIC/URGENT CARE
Humble
03.2020 - 09.2020
- Reinforces superuser training knowledge for EPM/EMR system to staff to maximize practice operations and support.
- Trained new staff on practice policies and procedures while providing ongoing feedback and coaching.
- Oversaw financial operations such as budgeting, billing, and collections.
- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.
- Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints.
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
- Coordinated with physicians, nurses, and other healthcare professionals to ensure optimal care for patients.
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
CLINICAL SUPERVISOR, CERTIFIED
TEXAS CHILDREN'S HOSPITAL
Conroe
11.2018 - 03.2020
- Ensured appropriate staffing levels to manage patient volume effectively.
- Monitored and optimized patient flow for providers and staff in clinical settings.
- Conducted daily staffing assessments to meet operational needs.
- Communicated relevant information through meetings, memos, and postings.
- Prepared patients for examinations according to practice protocols.
- Documented all interventions meticulously per established protocols.
- Addressed clinical concerns raised by patients, staff, and providers promptly.
- Oversaw recruitment and training processes for new staff members, ensuring compliance with regulations.
CLINICAL SUPERVISOR II
DIGESTIVE AND LIVER DISEASE CONSULTANTS
Houston
04.2016 - 11.2018
- Triage phone calls regarding test results and additional testing requirements.
- Address patient concerns, complaints, and compliments on service provided.
- Conduct candidate interviews and oversee training and onboarding of new hires.
- Document education and phone interactions in EMR system (ECW).
- Facilitate weekly staff huddles to discuss productivity and patient care needs.
- Promote collaboration among staff to enhance clinic workflow efficiency.
- Monitor staff performance through observations, feedback sessions, and annual evaluations.
Education
Bachelor of Science (B.S.) - Health Services Administration
Bryant and Stratton College
New York01.2014
Completed Coursework Towards Bachelor of Science (B.S.) - Nursing
D'Youville University
New York06.2011
Associate of Applied Science - Medical Assisting
Bryant and Stratton College
New York01.2011
Skills
- Front Office Management
- Human Resources Management (HRM)
- Excellent Communication
- Clinical interviewing and hiring
- Proficient with EMR systems: Epic, ECW, Cerner, Centricity
- Proficient in Data Entry, Microsoft Word and Excel
- Time management abilities
- Annual employees review
- Medical Billing and Coding
- Payroll Processing
- Revenue Cycle
- Data analysis
- Customer relationship management
- Team collaboration
References
References available upon request
Accomplishments
- Excellence in educational growth instructor award 2024
- Preceptor certification Houston Methodist Hospital PO
- Jerold B Katz Humanitas Award 2021
Certification
- CPR Certified
- CPR instructor certification
- Clinical Medical Assistant Certification
References
References available upon request.
Timeline
ONLINE INSTRUCTOR- HEALTHCARE MANAGEMENT/MEDICAL BILLING
COLLEGE OF HEALTHCARE PROFESSIONALS
09.2023 - Current
Clinic Coordinator
HOUSTON METHODIST HOSPITAL-DEPARTMENT OF MEDICINE
02.2023 - Current
SENIOR MEDICAL ASSISTANT
HOUSTON METHODIST HOSPITAL-PRIMARY CARE GROUP
09.2020 - 02.2023
MEDICAL PRACTICE MANAGER
CALVARY MEDICAL CLINIC/URGENT CARE
03.2020 - 09.2020
CLINICAL SUPERVISOR, CERTIFIED
TEXAS CHILDREN'S HOSPITAL
11.2018 - 03.2020
INSTRUCTOR HEALTHCARE ADMINISTRATION
FLORIDA CAREER COLLEGE
03.2018 - 01.2023
CLINICAL SUPERVISOR II
DIGESTIVE AND LIVER DISEASE CONSULTANTS
04.2016 - 11.2018
Bachelor of Science (B.S.) - Health Services Administration
Bryant and Stratton College
Completed Coursework Towards Bachelor of Science (B.S.) - Nursing
D'Youville University
Associate of Applied Science - Medical Assisting
Bryant and Stratton College
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