Joy McPherson
Chapel Hill,NC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Motivated Store Manager with 2 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Motivated [Job Title] with [Number] years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Circle K Gas Station
03.2017 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
Customer Service Representative
Speedway Gas Station
02.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cash Office Associate
Wal-Mart Supercenter
07.1999 - 04.2012
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Researched and resolved account discrepancies.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Communicated guest and employee requests to management for issue resolution.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Education
Associate of Science - Accounting And Business Administration
Randolph Community College
Asheboro, NC06.2006
High School Diploma -
Jordan Matthews High School
Siler City, NC05.1997
Skills
- Desktops, Laptops and Mobile Devices
- Organizational Structuring
- Window Displays
- Content Workflow
- Cash Counting
- Effective Working Relationships
- Corrective Actions
- Management Training
- Vendor Selection
- Cycle Count Audits
- Inventory Control
- Accurate Money Handling
- Shrinkage Control
- Hiring and Onboarding
watching videos for thief with the store from customers and employees
As a store manager. we had to watch 25 or more videos a week. We had to look for suspicious activities. We watched tape to make sure things were getting done.
Timeline
Retail Store Manager
Circle K Gas Station
03.2017 - Current
Customer Service Representative
Speedway Gas Station
02.2014 - 02.2017
Cash Office Associate
Wal-Mart Supercenter
07.1999 - 04.2012
Associate of Science - Accounting And Business Administration
Randolph Community College
High School Diploma -
Jordan Matthews High School
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