JOY M. England, MPA
St. Cloud,FL
Summary
Accomplished CEO and Executive Leader well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CEO & Lead Consultant
Ever Be Consulting Services
01.2023 - Current
- Founded and guided the company, overseeing its expansion to cater to more than 200 families annually through Support Coordination services
- Created all training programs and served as the lead facilitator for both internal and external learning initiatives
- Developed and produced professional learning modules for continuous learning
- Established operational frameworks and processes, ensuring the presence of quality and compliance structures
- Presented speeches on topics such as youth transition services, employment equity for individuals with disabilities, business inclusion practices, and disability employment advocacy
- Encouraged collaboration and communication among different departments within the organization
CEO & Founder
Advocates in Action
12.2016 - Current
- Founded and guided the company, overseeing its expansion to cater to more than 200 families annually through Support Coordination services.
- Created all training programs and served as the lead facilitator for both internal and external learning initiatives.
- Developed and produced professional learning modules for continuous learning.
- Established operational frameworks and processes, ensuring the presence of quality and compliance structures.
- Presented speeches on topics such as youth transition services, employment equity for individuals with disabilities, business inclusion practices, and disability employment advocacy.
- Encouraged collaboration and communication among different departments within the organization.
- Developed policies and procedures to govern the organization's operations effectively.
- Managed media commitments and public relations activities to advance the company's interests and community engagement.
Invested in tools and technologies to protect company resources and assets. - Tracked key metrics to evaluate the company's financial performance.
Worked with the management team to improve comprehension of departmental activities. - Demonstrated responsible fiscal management and followed approved department budgets, with a total operating budget of $2M.
- Supervised human resources functions, including endorsing HR plans, appointing directors and senior staff, and organizing major departments.
- Spearheaded initiatives to enhance diversity and inclusion practices, ensuring equal opportunities for all employees.
- Implemented employee wellness programs to prioritize mental health and work-life balance.
- Championed sustainability efforts within the company, driving eco-friendly practices and reducing the carbon footprint.
- Cultivated strategic partnerships with community organizations and stakeholders to support social responsibility initiatives.
- Engaged in continuous professional development to stay abreast of industry trends and best practices.
- Nurtured emerging talent within the organization through mentorship and professional growth opportunities.
- Advocated for social impact projects and philanthropic endeavors to give back to the community.
- Served as a role model for ethical leadership and integrity, inspiring others to uphold high standards of conduct.
- Fostered a sense of belonging and camaraderie among employees, fostering a positive and motivated workforce.
- Led by example, demonstrating a strong commitment to the company's values and mission.
- Emphasized the importance of empathy and compassion in all aspects of leadership and decision-making.
- Celebrated achievements and milestones to recognize the contributions of team members and foster a sense of pride and accomplishment.
- Developed policies and procedures to govern the organization's operations effectively
- Managed media commitments and public relations activities to advance the company's interests and community engagement
- Invested in tools and technologies to protect company resources and assets
- Tracked key metrics to evaluate the company's financial performance
- Demonstrated responsible fiscal management and followed approved budgets while optimizing resource allocation
- Supervised human resources functions, including endorsing HR plans, appointing directors and senior staff, and organizing major departments
- Spearheaded initiatives to enhance diversity and inclusion practices, ensuring equal opportunities for all employees
- Implemented employee wellness programs to prioritize mental health and work-life balance
- Championed sustainability efforts within the company, driving eco-friendly practices and reducing the carbon footprint
- Cultivated strategic partnerships with community organizations and stakeholders to support social responsibility initiatives
- Engaged in continuous professional development to stay abreast of industry trends and best practices
- Nurtured emerging talent within the organization through mentorship and professional growth opportunities
- Advocated for social impact projects and philanthropic endeavors to give back to the community
- Served as a role model for ethical leadership and integrity, inspiring others to uphold high standards of conduct
- Fostered a sense of belonging and camaraderie among employees, fostering a positive and motivated workforce
- Led by example, demonstrating a strong commitment to the company's values and mission
- Emphasized the importance of empathy and compassion in all aspects of leadership and decision-making
- Celebrated achievements and milestones to recognize the contributions of team members and foster a sense of pride and accomplishment.
Director of Adult Services & Employment
CPNJ- Cerebral Palsy of North Jersey
07.2014 - 10.2017
- Implemented strategies to increase public awareness of social and community service programs.
- Participated in community events to promote services and engage with the public.
- Created and managed a $15M operating budget, efficiently allocating resources for social and community service projects.
- Spearheaded creation of new services based on thorough assessment of community needs and gaps in existing offerings.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted community workshops to promote different programs and educate public on available services.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Improved staff retention rates by implementing professional development opportunities and fostering a positive work environment.
- Facilitated interdisciplinary collaboration within the organization, strengthening communication channels for improved service delivery.
- Increased program reach by forging strategic partnerships with relevant community organizations and agencies.
- Developed effective marketing materials to raise awareness of available resources and attract new clientele.
- Managed budgets effectively, ensuring optimal resource allocation for maximum program impact.
- Reduced service delivery time by streamlining processes and improving staff training initiatives.
- Provided leadership, guidance and support to staff members.
- Evaluated program performance regularly, identifying areas of improvement and implementing necessary changes to maximize service quality.
- Implemented data-driven decision-making practices, leading to more efficient resource use and better client outcomes.
Coordinator of Adult Services & Transportation
LADACIN Network
07.2011 - 06.2014
- Within the organization, fulfills the roles of grant writer and administrator
- Takes on the role of a senior team member for CARF accreditation
- The Senior Employment Specialist supervises the Employment Specialists serving various groups such as the Blind & Visually Impaired, individuals with Mental Illness, Developmental Disabilities, Students, and those with Co-Occurring conditions
- Provided supported employment services to over 200 clients, families, and 15 school districts
- Manages reporting on all quality and compliance metrics for the agency, including staffing, licensure, and transportation
- Oversees staff development, community outreach, and policy and procedure monitoring to ensure adherence to federal and state regulations
- Serves as a Statewide Trainer for the agency
- Develops revenue strategies through statistical analysis
- Prepares training modules and documentation for staff training purposes
- Analyzes monthly financial outcomes with partners to identify areas for improving profitability
- Conducts monthly meetings to formulate business plans for achieving successful monthly results
- Collaborates with corporate representatives, government officials, and community leaders to raise awareness of organizational initiatives, events, and needs
- Drafts compelling press releases, organizes media kit information, and maintains company web pages
- Cultivates relationships with clients, government officials, and community representatives to create new fundraising opportunities
- Designs programs that align with the organization's strategic objectives.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Manager of Professional Services
CVR- Center for Vocational Rehabilitation
01.2003 - 01.2011
- Managed an operating budget of $15M, overseeing staffing and the development of 200 team members
- Provided support across all aspects of electronic medical record systems for adult services
- Established a youth transition program, implemented by DVRS, guiding youth towards postsecondary adult services with a focus on employment
- Developed various learning modules, programs, and managed internal and external learning administration
- Launched Employment programs across 4 NJ Counties, assisting over 100 clients in the inaugural year
- Introduced youth transition programs in Essex and Union Counties in NJ, pioneering a service delivery model centered on inclusive employment-first outcomes
- Supervised licensing, care coordination, service delivery, and quality assurance for all adult services
- Led quality assurance efforts, served as the HRC lead, and managed CARF accreditation for the agency
- Conducted agency-wide training on person-centered planning, person-centered language, and inclusive programming following best practices
- Oversaw procurement processes and coordinated material and resource allocation
- Evaluated current operational processes and performance, proposing enhancement strategies
- Prepared financial analyses for contract negotiations and investment decisions
- Devised and executed plans and policies to reduce operational costs and enhance efficiency
- Collaborated with senior management to make operational decisions and establish strategic objectives.
Education
MDIV & MSJ -
LOYOLA UNIVERSITY
05.2025
Master of Arts - Public Administration- Nonprofoit Management
RUTGERS UNIVERSITY-NEWARK
05.2013
Bachelor of Science - Labor Studies
RUTGERS UNIVERSITY-NEW BRUNSWICK
05.2011
Skills
- Strategic Planning- SOAR & SWOT
- Appreciative Inquiry
- Advocacy
- Policy Development
- Business Operations
- Management Team Leadership
- Capital Expenditure Planning
- Service Delivery Oversight
- Product development and expansion
- Investor Relations
- Cross-Functional Collaboration
- Executive Leadership
Certification
- Inclusive Leadership Training Certificate, 06/2022
- Christian Minister Ordination, 02/2022
- Certified Employment Specialist, 2017-2020
References
- Dr. Joanna-Shaw, 713-817-3111
- Jason Corley, 732-685-6803
- Lynn Harris, 732-749-0111
Training
- FACILITATOR
- FINANCIAL
- OVERSIGHT
- BUSINESS
- COACHING
- APPRECIATIVE
- INQUIRY
Timeline
CEO & Lead Consultant
Ever Be Consulting Services
01.2023 - Current
CEO & Founder
Advocates in Action
12.2016 - Current
Director of Adult Services & Employment
CPNJ- Cerebral Palsy of North Jersey
07.2014 - 10.2017
Coordinator of Adult Services & Transportation
LADACIN Network
07.2011 - 06.2014
Manager of Professional Services
CVR- Center for Vocational Rehabilitation
01.2003 - 01.2011
MDIV & MSJ -
LOYOLA UNIVERSITY
Master of Arts - Public Administration- Nonprofoit Management
RUTGERS UNIVERSITY-NEWARK
Bachelor of Science - Labor Studies
RUTGERS UNIVERSITY-NEW BRUNSWICK