Summary
Overview
Work History
Education
Skills
Employee Gap
Timeline
Joy Millner

Joy Millner

Customer Service Advocate
Burlington,NC

Summary

Experienced professional skilled in managing accounts receivable processes such as invoice processing, payment tracking, and discrepancy resolution. Committed to team collaboration and achieving financial goals. Recognized for reliability and adaptability to changing business needs. Proficient in accounting software usage and maintaining effective communication channels.

Overview

31
31
years of professional experience

Work History

Account Receivable Specialist

LabCorp
01.2013 - 05.2023
  • Analyzed claim records, identifying and correcting billing discrepancies.
  • Processed key claims efficiently.
  • Cross-checked insurance information against records for verification.
  • Supported creation and adherence to standard operating protocols.
  • Assisted new team members with understanding billing procedures for specimens.

Customer Service Rep

Aetna
01.2008 - 01.2013
  • Investigated and processed escalated member issues for resolution.
  • Enhanced productivity and efficiency through strategic initiatives.
  • Implemented complimentary calling initiative, boosting customer satisfaction.
  • Resolved high-priority escalations.
  • Rewarding Annual Review
  • Earned recognition with the Aetna Way Award.

Claims and Customer Service

United Healthcare
01.1999 - 01.2008
  • Enhanced service delivery by effectively resolving customer concerns during remote work.
  • Handled responsibilities of Claims Adjuster during times of need.
  • Enhanced customer satisfaction with timely complimentary calls.

CNA Behavioral HealthTech & Coordinator

Alamance Regional Medical Center
01.1996 - 01.1999
  • Facilitate procedure processes by assisting doctor and managing billing details.
  • Implemented impactful contributions to optimize processes and drive results.
  • Achieved outstanding performance, securing Employee of the Year award.
  • Ensured accuracy in documenting monthly attendance.
  • Achieved promotion from technical role to coordinator position.

CNA

Alamance Healthcare
03.1992 - 12.1995
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

GED -

Alamance Community College, Graham, NC
03.1992

CNA also achieved

Skills

  • Microsoft Excel
  • Accounts receivable
  • Accurate payment posting
  • Aging reports analysis
  • Codes reviewing
  • Claims processing
  • Dispute resolution
  • Research and due diligence
  • HIPAA compliance
  • Insurance verification
  • Medical terminology
  • Call center experience
  • Healthcare industry
  • Patient confidentiality
  • Medical coding
  • Insurance company billing
  • De-escalation techniques
  • Remote office availability

Employee Gap

I have an employee gap due to family illness from 5/2023- current. I was the sole caregiver for my dad who had liver cancer and since his passing, his estate has been settled and I am ready to return to work.

Timeline

Account Receivable Specialist - LabCorp
01.2013 - 05.2023
Customer Service Rep - Aetna
01.2008 - 01.2013
Claims and Customer Service - United Healthcare
01.1999 - 01.2008
CNA Behavioral HealthTech & Coordinator - Alamance Regional Medical Center
01.1996 - 01.1999
CNA - Alamance Healthcare
03.1992 - 12.1995
Alamance Community College - GED,

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