Overview
Work History
Timeline
Generic

Joy-Ming Newsome

Birmingham,AL

Overview

3
3
years of professional experience

Work History

Student Administrative Assistant

UAB School of Nursing
Birmingham, AL
01.2023 - 01.2024
  • Accurately documented questionnaire responses for research accuracy.
  • Efficiently distributed mail to faculty and staff members.
  • Designed engaging graphics for departmental meetings.
  • Maintained printer supplies, ensuring operational readiness.
  • Monitored departmental emails for critical updates.

Customer Success Representative

Wells Fargo Call Center
Homewood, AL
01.2022 - 01.2023
  • Enhanced call handling efficiency through peer reviews.
  • Provided prompt services for credit card accounts.
  • Engaged in weekly performance coaching for improvement.
  • Conducted scheduled outbound calls to enhance customer relations.
  • Ensured customer data security through network access protocols.

Research Interviewer

UAB Survey Research Unit
Birmingham, AL
01.2021 - 01.2022
  • Conducted live telephone interviews with predefined scripts.
  • Maintained respondent confidentiality during data collection.
  • Scheduled callbacks to enhance respondent satisfaction.
  • Provided contacts to resolve survey-related concerns.
  • Compiled data for analysis and reporting.

Timeline

Student Administrative Assistant

UAB School of Nursing
01.2023 - 01.2024

Customer Success Representative

Wells Fargo Call Center
01.2022 - 01.2023

Research Interviewer

UAB Survey Research Unit
01.2021 - 01.2022

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