Joy-Ming Newsome
Birmingham,AL
Overview
3
3
years of professional experience
Work History
Student Administrative Assistant
UAB School of Nursing
Birmingham, AL
01.2023 - 01.2024
- Accurately documented questionnaire responses for research accuracy.
- Efficiently distributed mail to faculty and staff members.
- Designed engaging graphics for departmental meetings.
- Maintained printer supplies, ensuring operational readiness.
- Monitored departmental emails for critical updates.
Customer Success Representative
Wells Fargo Call Center
Homewood, AL
01.2022 - 01.2023
- Enhanced call handling efficiency through peer reviews.
- Provided prompt services for credit card accounts.
- Engaged in weekly performance coaching for improvement.
- Conducted scheduled outbound calls to enhance customer relations.
- Ensured customer data security through network access protocols.
Research Interviewer
UAB Survey Research Unit
Birmingham, AL
01.2021 - 01.2022
- Conducted live telephone interviews with predefined scripts.
- Maintained respondent confidentiality during data collection.
- Scheduled callbacks to enhance respondent satisfaction.
- Provided contacts to resolve survey-related concerns.
- Compiled data for analysis and reporting.
Timeline
Student Administrative Assistant
UAB School of Nursing
01.2023 - 01.2024
Customer Success Representative
Wells Fargo Call Center
01.2022 - 01.2023
Research Interviewer
UAB Survey Research Unit
01.2021 - 01.2022