Joy Moon
Easley,SC
Summary
Dynamic leader with proven success at Carol's Hope Thrift Store, enhancing customer satisfaction and boosting sales through innovative merchandising and effective team coaching. Excelled in inventory management and problem-solving, fostering a culture of excellence. Skilled in customer service management and team leadership, significantly improving store operations and financial performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Carol's Hope Thrift Store
07.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Merchandising Manager
Miracle Hill Thrift
01.2015 - 11.2020
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion, and merchandising for proper product visibility.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
Education
Associate of Arts - Business Management
Church of God School of Ministry
Cleveland, TennHigh School Diploma -
Graduated From Wade Hampton High School
Greenville, SC06.1971
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Inventory Management
- Cash Management
- Team leadership and coaching
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
Plays Guitar in a Band
I have played guitar and been lead singer in several bands over the years. I am currently in the beginning stages of a Blues Band where I will be lead singer and play guitar with several other musicians.
Timeline
Store Manager
Carol's Hope Thrift Store
07.2021 - Current
Merchandising Manager
Miracle Hill Thrift
01.2015 - 11.2020
Associate of Arts - Business Management
Church of God School of Ministry
High School Diploma -
Graduated From Wade Hampton High School
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