Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joy Morrison

Joy Morrison

Associate Transplant Coord.
Cheshire,CT

Summary

Dynamic healthcare professional with extensive experience at Yale New Haven Health, excelling in cross-functional coordination and patient advocacy. Proven ability to streamline processes, enhance patient care, and ensure regulatory compliance. Skilled in medical aid and fostering teamwork, contributing to improved patient outcomes and increased public awareness of transplantation services.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure position Ready to help team achieve overall goals.

Overview

31
31
years of professional experience

Work History

Associate Transplant Coordinator

Yale New Heaven Health
09.2018 - Current
  • Streamlined patient referral processes, improving access to transplantation services for those in need.
  • Improved patient care by providing thorough education on the transplant process and post-operative care.
  • Assisted in developing marketing strategies for increasing public awareness of organ donation and transplantation services.
  • Developed strong relationships with referring physicians, fostering collaboration in patient care management.
  • Contributed to team success by participating in quality improvement initiatives related to transplantation services.
  • Maintained detailed records of all transplant-related activities, ensuring accurate reporting to internal and external agencies.
  • Managed complex transplant cases, ensuring timely and accurate completion of all required documentation.
  • Provided ongoing education for clinical staff on transplantation topics, promoting a knowledgeable workforce.
  • Coordinated multi-organ transplants, effectively managing the unique challenges associated with these complex cases.
  • Enhanced transplant coordination by streamlining communication among multidisciplinary teams.
  • Conducted regular audits of Kidney Transplant Patients on the lists.
  • Served as an advocate for patients throughout their transplant journey, addressing concerns and providing support as needed.
  • Promoted a culture of continuous improvement, identifying areas for process optimization within the transplant program.
  • Ensured regulatory compliance by consistently reviewing and updating departmental policies and procedures in accordance with industry standards.
  • Collaborated with medical staff to develop individualized care plans for each transplant candidate.
  • Optimized patient outcomes through meticulous pre-transplant evaluations and assessments.
  • Collaborated with other healthcare professionals to develop comprehensive care plans.
  • Scheduled tests and procedures for patients needing additional or specialized care.
  • Ordered and restocked New Patient Clinic Binder and supplies for office.
  • Maintained detailed records of patient health information in from other Hospital Organization's, And Dialysis Centers.
  • Organizes and coordinate our transplant Outreaches With our Dialysis Centers and Nephrology Groups across the State of CT.
  • Plan events including venue set up, cratering, invites, handouts,audio visuals, documenting attendance,etc
  • Coordinates and manages the Nephrologists master list in the region within the State of CT. Assists the Pre-Kidney Team in reach out to the Dialysis Centers and patient to remind them to send monthly blood samples (RTT's Red Top Tubes), confirmed patients dialysis .

Observation Associate

Yale New Heaven Health
10.2023 - 05.2024
  • Casual Status (Observation Associate on YNHH 9 West Pavilion Transplant Department.
  • Under the direction of the register nurse, the observation associate maintains continuous visual contact with the patient to ensure the patient safety and dignity.
  • Adheres to I am YNHH Service Excellence pledge and promote a positive work environment. Every shift get a full report from the nurse.
  • Possess the ability to maintain composure in a stressful situation.
  • Demonstrates a caring , positive attitude towards patients and families.
  • Assist the patient an order the meals and walk,art& craft activities on the unit.

Scheduler Assistant Nurse Business Department

Yale New Heaven Health
09.2017 - 09.2018
  • Schedule -Preparation and on going management under the direction and collaboration with Patient Service Managers, Asst Patient Service Managers Of the patient care units.
  • Creates a monthly schedule for RN's, PCA's, BA's in assigned areas.
  • Dialy kronos edits( monitor daily punches and communicates with managers to ensure the accurate and complete timecards.
  • Meet with mangers to discuss the scheduled basis to review Master Staffing Plan Pattern schedules,and KAS/Kronos timecards.
  • Meet with managers-to discuss the scheduled basis to review Master staffing plans,patterns schedules-and Kronos time card issues.
  • To dicuss

  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
  • Collaborated closely with finance teams to align project schedules with budgetary constraints, optimizing resource allocation.
  • Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Adult Rehabilitation Associate

Yale New Haven Health
01.2014 - 09.2017
  • Assisted patients in regaining mobility and independence with targeted physical therapy exercises.
  • Continuously updated professional knowledge through participation in workshops, conferences, and other relevant training opportunities.
  • Optimized treatment efficacy by skillfully adapting exercise protocols based on individual patient progress.
  • Provided compassionate emotional support to patients during challenging recovery periods, fostering trust and rapport.
  • Provided constructive feedback on rehabilitation equipment usage for better alignment with patients'' needs.
  • Maintained a clean, safe, and organized therapeutic environment conducive to optimal patient healing.
  • Promoted adherence to prescribed home exercise programs with clear instructions, demonstrations, and regular follow-ups for accountability.
  • Coordinated with healthcare professionals for timely referrals and access to specialized services when necessary.
  • Demonstrated strong interpersonal skills, fostering positive relationships with patients, families, and team members to create a supportive environment for recovery.
  • Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.

Business Associate, Yale Children Hospital

Yale New Haven Children's Hospital
02.2003 - 12.2014
  • Clerical Duties, Admissions, Discharges,Calls, etc.
  • Created a Business Associate Training Manual.
  • Super user for Trainer for Hugs security system for patients on the unit.
  • Train all staff with Epic Computer updates and training.
  • Answer all phone calls to the right provider or nurse.
  • Maintain the ordering of the supplies for the unit.
  • Assist with clean. And safety rounds monthly for the unit.
  • Maintain all equipment maintenance and repair and update logs.
  • Assisted in preparation of proposals and presentations for prospective clients, contributing to increase in new business opportunities.

Substitute Teacher, K-12 Casual Status

New Haven Public Schools
01.2001 - 12.2003
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Supervised lunchroom and recess activities.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
  • Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
  • Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
  • Improved learning outcomes with tailored instruction for diverse student needs.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Enhanced student engagement by implementing interactive teaching methods.
  • Encouraged critical thinking and problem-solving skills through project-based learning activities.
  • Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
  • Fostered positive classroom environment, managing student behavior and promoting respect.
  • Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
  • Provided feedback to students on assignments and tests, offering constructive advice for improvement.
  • Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
  • Engaged parents and guardians in their children's learning process through regular communication and feedback.
  • Developed and executed lesson plans to cover required curriculum effectively.
  • Contributed to positive school culture by participating in extracurricular activities and events.
  • Integrated technology into lesson plans, increasing student interest and participation in subjects.
  • Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
  • Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
  • Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Monitored student behavior and administered discipline as needed.
  • Collaborated with other educators to plan and review instruction.
  • Monitored student performance and provided feedback to inform instruction.
  • Assisted students in mastering subject material and preparing for tests.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Researched and selected age-appropriate materials and resources for classroom instruction.
  • Documented student progress and provided regular updates to parents.
  • Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
  • Developed lesson plans to align with grade-level standards and objectives.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.

Patient Care Associate

Yale New Haven Hospital
07.1994 - 09.2001
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
  • Maintained clean, safe, and well-organized patient environment.
  • Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
  • Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
  • Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
  • Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
  • Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
  • Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
  • Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
  • Performed patient mobility services by turning, lifting, moving and repositioning patients.
  • Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Participated in continuing education opportunities to stay current on industry trends and further develop skills as a Patient Care Associate.
  • Streamlined workflows by maintaining a well-organized and efficiently run unit, ensuring timely completion of tasks.
  • Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
  • Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
  • Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
  • Improved patient mobility by assisting with transfers, ambulation, and range-of-motion exercises under the guidance of physical therapists.
  • Assisted with patient transfers and ambulation.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Education

BBA - Health Care Administration

Albertus Mangnus College
New Haven, CT
05-2019

Associate of Arts - Health Care Administration

Albertus Magnus College
New Haven, CT
05-2017

High School Diploma -

Hillhouse High School
New Haven, CT
06-1994

Skills

  • Healthcare regulations
  • Medical aid
  • Cross-functional coordination
  • Teamwork

Timeline

Observation Associate

Yale New Heaven Health
10.2023 - 05.2024

Associate Transplant Coordinator

Yale New Heaven Health
09.2018 - Current

Scheduler Assistant Nurse Business Department

Yale New Heaven Health
09.2017 - 09.2018

Adult Rehabilitation Associate

Yale New Haven Health
01.2014 - 09.2017

Business Associate, Yale Children Hospital

Yale New Haven Children's Hospital
02.2003 - 12.2014

Substitute Teacher, K-12 Casual Status

New Haven Public Schools
01.2001 - 12.2003

Patient Care Associate

Yale New Haven Hospital
07.1994 - 09.2001

BBA - Health Care Administration

Albertus Mangnus College

Associate of Arts - Health Care Administration

Albertus Magnus College

High School Diploma -

Hillhouse High School

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