Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Joy Mosier-Dubinsky

Joy Mosier-Dubinsky

Lawrence,KS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

31
31
years of professional experience

Work History

Customer Experience Representative III

Capitol Federal Savings Bank
02.2023 - Current
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport-building.
  • Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
  • Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
  • Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
  • Championed the voice of the customer internally, working closely with other departments to address concerns and find opportunities for improvement.

Writer

Karma Creative, LLC
09.1993 - Current
  • Extensive experience in creative, technical, legal, and nonfiction writing in print and internet mediums, as well as strong skills in copyediting, proofreading, and determining and correcting global issues in texts
  • Proven ability to make highly technical and industry-specific language accessible to the general public
  • Adept at managing my time and self-supervising.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.

Research Assistant

Department of Classics, University of Kansas
01.2015 - 12.2017
  • Worked closely with professors, assisting them in finding, vetting, and summarizing research
  • Proofread and edited scholarly articles for clarity, ensuring that articles adhered to journal guidelines, citations correlated correctly, and quoted Greek and Latin phrases and fragments are quoted and/or transliterated correctly.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Synthesized complex information into clear summaries to make findings accessible to diverse audiences.

Writing Fellow

The Writing Center, University of Kansas
07.2015 - 08.2016
  • Intensive work with students to improve their writing performance on class assignments and their overall academic writing skills with an emphasis on student self-efficacy and understanding the importance of clear, written communication
  • Developed and designed presentations on citation styles, the research process, developing strong, comprehensive thesis statements, and interpreting assignment guidelines
  • Additionally, I worked with students through the stages of prewriting, drafts, and revisions, tailoring my approach to each student as needed.

Office Manager/Operator

JCCommunications/BestRSVP
05.2009 - 06.2011
  • Responsible for training and managing eight (8) operators in a fast-paced and ever-changing environment
  • Maintained a standard of 'A+' customer service on each and every call
  • Resolved client problems in a quick and courteous manner
  • New client acquisitions, general office duties, including assisting Operations Manager and Owner with daily correspondence,
  • Maintained schedule of on-call personnel for all clients, scheduling of appointments in a variety of industries
  • 'Virtual Receptionist' duties included greeting callers, assessing their needs quickly in order to meet and fulfill expectations.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

BA - Classical Antiquity; History with Honors

University of Kansas
Lawrence, KS
12.2017

Associate of Arts with Honors -

Johnson County Community College
Overland Park, KS
05.2013

Skills

    • Complaint Handling
    • Call center experience
    • Teamwork and Collaboration
    • Complaint resolution
    • Customer Education
    • Client Advocacy
      • Request management
      • Attention to Detail
      • Problem-solving abilities
      • Excellent Communication
      • Active Listening

Awards

  • Austin Lashbrook Award, Department of Classics, University of Kansas, 05/2017, Awarded to a classics undergraduate major or graduate student for outstanding overall contribution to the Classics program as determined by the Classics faculty.
  • Honors, University of Kansas Department of History, 05/2017
  • University of Kansas Dean's List, College of Liberal Arts & Sciences, 2014-2017, Earned for each semester in the academic calendar years 2014-2017

Languages

Latin
Professional Working

Timeline

Customer Experience Representative III

Capitol Federal Savings Bank
02.2023 - Current

Writing Fellow

The Writing Center, University of Kansas
07.2015 - 08.2016

Research Assistant

Department of Classics, University of Kansas
01.2015 - 12.2017

Office Manager/Operator

JCCommunications/BestRSVP
05.2009 - 06.2011

Writer

Karma Creative, LLC
09.1993 - Current

BA - Classical Antiquity; History with Honors

University of Kansas

Associate of Arts with Honors -

Johnson County Community College

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Joy Mosier-Dubinsky