Joy Mullis

• Hybrid Position
• Analyzed complex data sets to identify trends and support strategic decision-making.
• Developed and implemented data-driven recommendations to enhance operational efficiency.
• Investigate all privacy matters
• Assist with policy management
• Creating and performing education for staff and providers
• SafetyNet monitoring and responses
• Safety Liaison for Risk, Legal, and Compliance
• Assist with revenue coding audits
• Red Flag Hotline monitoring
• Breach reporting
• Coordinate disciplinary action with Human Resources
• Patient amendment coordination
• Patient restriction coordination
• Proficient in Oracle PowerChart, Revenue Cycle, and Scheduling Appointment Book
• Address patient complaints regarding Privacy and Compliance
• Back-up to Regional Compliance and Privacy Analyst
• Participate and attend weekly PPRC related to organization policies and procedures
• Member of the Required Education Committee
• Previous member Employee Engagement Council
• Analyzed data trends to support strategic decision-making and optimize operational efficiency.
• Developed comprehensive reports to communicate insights and recommendations to stakeholders.

• Registration of patients for procedural areas and PAT
• Worked as a float in all areas including ED
• Facilitated patient check-in processes to ensure accurate registration and data entry.
• Managed insurance verification procedures, enhancing coverage understanding for patients.

Remote Medical Biller

• Managed comprehensive billing processes, ensuring timely submission of claims and adherence to compliance standards.
• Reviewed and verified patient information for accuracy, reducing claim denials and ensuring prompt payment.

• Managed 17-provider clinic to include both clinical and non-clinical staff.
• Oversaw budgetary needs for six cost centers.
• Ensured staff compliance with TJC standards, hiring, training, and scheduling of employees.
• Coordinated and managed clinic workflow activities and staff to achieve continuous and optimal patient care.
• Resolves insurance denials for the organization.
• Work alongside staff to ensure patient care needs were met.
• Assisted with surgical procedures and high-level disinfection.
• Determines appropriate staffing levels, scheduling personnel in accordance with budget constraints and patient care needs using staffing software
• Led operational strategies to enhance patient care delivery and improve service efficiency.
• Developed training programs to mentor staff, fostering professional growth and improving team performance.

• Manage HIM Department and Medical Staff Credentialing.
• Transitioned facility to EPIC electronic health record.
• Physician trainer and super user for EPIC.
• Implemented MModal Fluency Direct transcription service.
• Reduced provider deficiencies to less than 3% of total discharges
• Improved overall compliance with H&P by 80%.
• Coordinate and manage all RAC and other payer request for records in a timely manner, ensuring that all deadlines are kept, and reported to corporate regional director.
• Ensure all release of information is done timely within two weeks of initial request.
• Work with providers to ensure training and changes are communicated in a timely manner.
• Ensure hospital policy and procedures meet all TJC and CARF standards.
• Led operational initiatives to enhance patient care efficiency and streamline service delivery.
• Implemented process improvements, resulting in increased team productivity and reduced turnaround times.

• Decreased outstanding DNFB/AR by $1.5 million.
• Achieved next day analysis for all services and implemented “Friendly Reminder” notifications to providers for missing documentation.
• Reduced six-month ED backlog of coding in less than six weeks.
• Partnered with the ED Director with the development and implementation of enhanced facility E/M level point system.
• Implemented new provider deficiency policies and procedures, resulting in successful compliance with CMS and Joint Commission guidelines.
• Served as committee chairman for radiation oncology and infusion chemo quality improvement project, resulting in days to bill to less than 3.
• Successfully combined hospital, surgery center, and 65 plus provider clinic ROI increasing patient satisfaction, improving continuity of care, and reducing turn around to under 3 days.
• Decreased ROI expenses while achieving compliance with HITECH electronic format release Standards.
• Responsible for provider clinical documentation education and developed “Weekly Coding Tip” to align with LCD/NCD edits in real time.
• Coordinate and manage all RAC and other payer requests for records in a timely manner, ensuring that all deadlines are kept, and reported to the RAC Committee.
• Assisted with CDM CPT/HCPCS and revenue codes
• Payment posting
• Resolution of credit balances
• Directed operational strategies to enhance patient care and optimize clinic workflows.
• Led cross-functional teams to implement quality improvement initiatives across service lines.