Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
2
2
years of professional experience
Work History
Engagement Center Ambassador
Southern Illinois University Edwardsville
08.2023 - Current
Called alumni using the university calling system.
Resolved broken computers using technical skills.
Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Cashier
JCPenny
04.2022 - Current
Resolved broken cash registers using troubleshooting skills.
Consulted with customers on the telephone and in person to resolve issues.
Cashier
The Home Depot
10.2022 - 09.2023
Completed specific tasks in time allotted by supervisor using time management
Resolved technical issues with self-checkout and front-end registers.
Education
Bachelor of Science - Business Administration (Cybersecurity)
Coordinator of Student Services at Southern Illinois University Edwardsville (SIUE) School of PharmacyCoordinator of Student Services at Southern Illinois University Edwardsville (SIUE) School of Pharmacy