Joy Nartey
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
2
2
years of professional experience
Work History
Engagement Center Ambassador
Southern Illinois University Edwardsville
Edwardsville, IL
08.2023 - Current
- Called alumni using the university calling system.
- Resolved broken computers using technical skills.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Cashier
JCPenny
Matteson, IL
04.2022 - Current
- Resolved broken cash registers using troubleshooting skills.
- Consulted with customers on the telephone and in person to resolve issues.
Cashier
The Home Depot
Edwardsville, IL
10.2022 - 09.2023
- Completed specific tasks in time allotted by supervisor using time management
- Resolved technical issues with self-checkout and front-end registers.
Education
Bachelor of Science - Business Administration (Cybersecurity)
Southern Illinois University Edwardsville
Edwardsville, IL05.2025
Skills
- HTML (Markup Language)
- Python (Programming Language)
- Java (Programming Language)
- Microsoft Office Certified
- Research and analysis
- Decision-Making
- SDLC & AGILE Planning
- TestOut PC Pro Certified
- English (Fluent)
- Twi (Moderate Level)
Affiliations
- National Society of Black Engineers
- Association of Information Technology Professionals
Activities
- Association of Information Technology Professionals
- National Society of Black Engineers
- African Student Association
- Provost Scholarship
Coursework
- Concepts of Computer Science
- Computer Concepts & Applications
- Programming Logic
- Structured Systems Analysis
- IT Hardware and System Software
Community Service
- R3 Development
- Habitat for Humanity
Timeline
Engagement Center Ambassador
Southern Illinois University Edwardsville
08.2023 - Current
Cashier
The Home Depot
10.2022 - 09.2023
Cashier
JCPenny
04.2022 - Current
Bachelor of Science - Business Administration (Cybersecurity)
Southern Illinois University Edwardsville