Bachelor of Science - NURSING
Essex County College
01.2025 - Current
Joy Nartey
Front Desk Associate
The Bronx,NY
Timeline
Front Desk Associate
Berger Organization
07.2024 - Current
No Degree - PCT
K&G Career Academy
07.2024 - 11.2025
Team Leader
Paul Smith
03.2022 - 06.2023
Police Intern
Ghana Police Service
01.2022 - 06.2022
High School Diploma -
St. Mary's Senior High School
09.2019 - 09.2022
Work History
Front Desk Associate
Berger Organization
07.2024 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated reservations and maintained accurate booking records using property management systems.
- Implemented process improvements that streamlined guest communication and enhanced satisfaction levels.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for arrivals.
Team Leader
Paul Smith
03.2022 - 06.2023
- Assisted team in daily operations, learning core tasks and processes.
- Supported leadership in coordinating team activities and schedules.
- Adapted to changes quickly, ensuring continuity of team workflows.
- Engaged in training sessions to enhance knowledge of best practices.
Police Intern
Ghana Police Service
01.2022 - 06.2022
- Assisted law enforcement officers in daily operations and community engagement initiatives.
- Conducted research on crime trends to support departmental strategies and improve public safety.
- Collaborated with officers during ride-alongs to gain insights into policing procedures and community interactions.
- Prepared detailed reports on observations and incidents for review by supervising officers.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Education
High School Diploma -
St. Mary's Senior High School
Accra Ghana 09.2019 - 09.2022
No Degree - PCT
K&G Career Academy
Elizabeth, NJ 07.2024 - 11.2025
Bachelor of Science - NURSING
Essex County College
Newark, New Jersey, NJ 01.2025 - Current
Skills
Time management
Problem-solving skills
Listening skills
Guest relations
Cash handling
Office administration
Conflict management
Front office support
Hospitality services
Customer service
Team building
Summary
Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success. Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.