JOY NATVIG
4014 Toban Drive Madison,WI
Summary
Qualified Training Coordinator with 20 years of DME experience. Enthusiastic about contributing to educate and training sucessful new staff.
Overview
20
20
years of professional experience
Work History
HME Training Coordinator, Post-Acute
SSM Health At Home
02.2013 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Compiled training reference sheets and related VGM course materials.
- Provided coaching and mentoring to employees.
- Tracked job-specific competencies and performance standards
- Implemented successful onboarding program for several positions. Intake Specialist, Showroom Specialist, HME Specialist, RT Specialist, Documentation Team Specialists, Re-supply Specialist, St. Mary's Liaison Specialist, Ostomy/Urological/Wound Care Specialist, Mastectomy Specialist, Senior Specialist
Confirmation Specialist
Home Health United/SSM Health At Home
09.2003 - Current
- Followed all company policies and procedures to deliver quality work.
- Confirm orders in a timely matter, making sure we have a signed prescription and medical records to support the need of the item(s) being dispensed.
- Making sure patient's qualifies based on insurance guidelines and coverage criteria.
- Gathered, organized and input information into our TIMS database to insure a clean claim
- Assisted with staff training needs, answer questions from HME Specialist, to enforce quality customer service.
- Maintained current understanding of compliance standards and best practices.
Education
High School Diploma -
Lafollette High School
Madison, WI06.1985
Skills
- Standard Operating Procedures Proficient
- Honoring our Mission statement
- Training Materials and Documentation
- Training Logistics
- Employee Performance Reviews when needed
- Staffing and Workflow Planning
- Developing unique trainings for individual learning techniques
Timeline
HME Training Coordinator, Post-Acute
SSM Health At Home
02.2013 - Current
Confirmation Specialist
Home Health United/SSM Health At Home
09.2003 - Current
High School Diploma -
Lafollette High School