Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Neal

Casper,WY

Summary

Dynamic and detail-oriented professional with extensive experience at Life Care Center, excelling in customer service and appointment scheduling. Proven ability to enhance workflow efficiency and maintain organized office operations. Skilled in data entry and adept at multitasking, ensuring a positive experience for clients while upholding a professional demeanor.

Overview

2025
2025
years of professional experience

Work History

Receptionist

Life Care Center
  • Greeted and assisted visitors, ensuring positive first impressions and efficient customer service.
  • Directed calls efficiently using multi-line phone system.
  • Scheduled appointments and maintained calendars for multiple staff members, optimizing workflow efficiency.
  • Processed incoming and outgoing mail, ensuring timely distribution of communications within the office.

Life Skills Coach

Acuri Disability Services
07.2021 - 08.2024
  • Developed individualized life skills plans tailored to client needs.
  • Facilitated workshops on communication, problem-solving, and decision-making techniques.
  • Provided ongoing support and motivation to clients in achieving personal goals.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.

Home Health Aide

Visting Angels
06.2020 - 07.2021
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Ensured accurate monitoring and reporting of patient health data.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered prescribed medications following established protocols.

Direct Support Professional

Bridges of Wyoming
07.2019 - 06.2020
  • Assisted individuals with daily living activities to enhance independence and quality of life.
  • Developed and implemented personalized care plans based on individual needs and preferences.
  • Collaborated with healthcare professionals to ensure comprehensive support and effective communication.
  • Monitored behavioral patterns and documented progress towards personal goals consistently.
  • Facilitated recreational activities to promote social engagement and emotional well-being.
  • Advocated for clients' rights, ensuring access to necessary resources and services.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.

Office Manager

Grand Prix Speed Works
12.2018 - 06.2019

HTS/MAT

Reach Out Inc.
06.2018 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked with clients that needed medications , g tube feedings , bathing .

Direct Care Professional

All About Family
02.2017 - 12.2017
  • Assisted individuals with daily living activities to promote independence and dignity.
  • Implemented individualized care plans to address specific needs and preferences of clients.
  • Monitored client progress, reporting changes in behavior or health to appropriate team members.
  • Facilitated therapeutic activities to enhance social skills and emotional well-being of clients.
  • Maintained a safe and supportive environment, adhering to all safety protocols and regulations.
  • Documented client interactions accurately, ensuring compliance with organizational policies and standards.
  • Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
  • Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.

Office Manager

Professional Rig Services
01.2013 - 01.2016
  • Managed office operations, ensuring efficient workflow and organization of administrative tasks.
  • Coordinated schedules and appointments for staff, optimizing time management across departments.
  • Implemented filing systems to enhance document retrieval and maintain compliance with company policies.
  • Assisted in budget preparation, tracking expenses to ensure adherence to financial guidelines.
  • Maintained inventory of office supplies, streamlining procurement processes for cost-effectiveness.
  • Developed communication protocols to improve information dissemination among team members.
  • Resolved employee inquiries and issues promptly, enhancing overall workplace satisfaction and morale.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Optimized office space utilization, leading to more efficient and productive work environment.

Cashier

Common Cents Food Stores
08.2012 - 01.2013
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
  • Assisted customers with inquiries, providing exceptional service to enhance their shopping experience.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Implemented product promotions and upselling techniques to boost sales performance.
  • Managed inventory levels at the register, ensuring availability of products for customer purchase.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Direct Care Provider

NOWCAP Services
03.2011 - 06.2012
  • Provided personal care and support to individuals with disabilities, enhancing daily living activities.
  • Assisted clients in developing life skills, promoting independence and self-sufficiency.
  • Implemented individualized care plans, tailoring support to meet specific client needs.
  • Monitored and documented client progress, ensuring accurate records for healthcare providers.
  • Advocated for clients' rights and preferences, fostering a respectful environment.
  • Responded promptly to client emergencies, employing crisis intervention strategies effectively.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors, and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Provided medication management services, ensuring all prescribed medications were administered accurately and on time.
  • Improved patient well-being by providing personalized care and addressing individual needs.
  • Maintained detailed records of patients'' progress, communicating updates to supervisors and family members as needed.
  • Implemented behavior modification strategies as necessary, improving overall patient satisfaction and compliance with treatment plans.
  • Ensured a safe environment for patients through diligent monitoring and reporting of any potential hazards or concerns.
  • Assisted patients with mobility exercises, promoting increased independence and overall health improvement.
  • Conducted routine health assessments to monitor vital signs and identify any changes that may require further intervention or evaluation by healthcare professionals.

Waitress, Cook and Cashier

Travel Centers
09.2009 - 01.2011
  • Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
  • Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
  • Collaborated with kitchen staff to optimize food preparation and presentation standards.
  • Processed payments accurately using POS systems, maintaining transaction integrity.
  • Maintained cleanliness of dining area and adherence to health regulations.
  • Handled customer inquiries and complaints professionally, fostering positive dining experiences.
  • Upsold menu items effectively, contributing to increased sales and customer engagement.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Clerk 1

Natrona County Treasurer Office
09.2007 - 08.2008
  • Processed daily transactions accurately and efficiently.
  • Maintained organized filing system for customer records and documents.
  • Assisted customers with inquiries, providing prompt and friendly service.
  • Handled inventory management, ensuring stock availability and accuracy.
  • Utilized point-of-sale systems to streamline transaction processes.
  • Implemented best practices for improving workflow efficiency in clerical tasks.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

Associate Of Business Administration -

AIU Online
Illinois City, IL
10.2002

Diploma - General

Union City High School
Union City, PA
06.1984

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Data inputting
  • Office administration
  • File management
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Documentation and reporting
  • Typing speed
  • Basic accounting
  • Office equipment operations
  • Expense reporting
  • Calm demeanor
  • Multitasking and prioritization
  • Positive and professional
  • PC proficient
  • Recordkeeping and bookkeeping
  • Office supply inventory control
  • Customer service
  • Attention to detail
  • Problem-solving
  • Punctual and reliable
  • Microsoft office
  • Payment processing
  • Courteous and professional
  • Computer proficiency
  • Billing and invoicing
  • Documentation
  • Basic math

Timeline

Life Skills Coach

Acuri Disability Services
07.2021 - 08.2024

Home Health Aide

Visting Angels
06.2020 - 07.2021

Direct Support Professional

Bridges of Wyoming
07.2019 - 06.2020

Office Manager

Grand Prix Speed Works
12.2018 - 06.2019

HTS/MAT

Reach Out Inc.
06.2018 - 12.2018

Direct Care Professional

All About Family
02.2017 - 12.2017

Office Manager

Professional Rig Services
01.2013 - 01.2016

Cashier

Common Cents Food Stores
08.2012 - 01.2013

Direct Care Provider

NOWCAP Services
03.2011 - 06.2012

Waitress, Cook and Cashier

Travel Centers
09.2009 - 01.2011

Clerk 1

Natrona County Treasurer Office
09.2007 - 08.2008

Receptionist

Life Care Center

Associate Of Business Administration -

AIU Online

Diploma - General

Union City High School

Similar Profiles

CREATE PROFILE
Joy Neal