joy newton
Lilburn,GA
Summary
Dynamic and results-oriented professional with extensive experience across various roles, including a notable tenure at Hardee's. Demonstrates exceptional time management and customer service skills, leading to significant improvements in customer satisfaction and operational efficiency. Skilled in food preparation and inventory management, consistently achieving high accuracy rates in fast-paced environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Line Cook
Hardee's
12.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Cashier
Hardee's
03.2010 - 12.2011
- Welcomed customers entering the store and addressed their needs quickly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Store Manager
Dollar Tree
02.2022 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Sales Associate
AAFEES
11.2008 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Associate Cashier
Walmart
12.2004 - 12.2005
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
62g
US Army
09.1997 - 12.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Education
A.a. -
University of Phoenix
Tempe, AZ04.2014
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Food preparation
- Problem-solving
- Team coordination
- Cleanliness standards
- Quality control
- Line management
- Ingredient preparation
- Inventory management
- Equipment maintenance
- Stock rotation
- Crew training
- Menu item memorization
- Back of house operations
- Ingredients measuring
Accomplishments
- Achieved recognition by completing recovery with accuracy and efficiency.
- Supervised team with a maximum of five staff members
Certification
Us army certifications
Timeline
Line Cook
Hardee's
12.2024 - Current
Assistant Store Manager
Dollar Tree
02.2022 - 12.2024
Cashier
Hardee's
03.2010 - 12.2011
Sales Associate
AAFEES
11.2008 - 12.2009
Retail Sales Associate Cashier
Walmart
12.2004 - 12.2005
62g
US Army
09.1997 - 12.1999
A.a. -
University of Phoenix
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