Joy Nguyen
Summary
Talent Acquisition Manager successfully builds future leadership by elevating talent. Experienced 6 years of full lifecycle of a hiring process including; intake meeting, managing over 15 high volume roles, sourcing, and offer stage while also being a business partner to 6 key stakeholders across the business. Built innovative sourcing strategies led by data and market intelligence, lead a selection process that adopts diversity and inclusion best practices, and ensure exceptional candidate experience through the hiring journey. Proficient with a variety of sourcing tools and technologies, including applicant tracking systems (ATS), candidate relationship management (CRM) platforms, and sourcing automation tools.
Overview
15
15
years of professional experience
Work History
Talent Acquisition Manager
AT&T Mobility
02.2018 - 05.2024
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Streamlined the talent acquisition process by implementing an applicant tracking system and improving candidate experience.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Collaborated with internal stakeholders to align talent needs with organizational growth goals, ensuring a proactive approach to workforce planning.
- Leveraged data-driven insights to inform recruitment strategies, optimizing processes for maximum efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved office efficiency by effectively managing internal communications and correspondence.
Retail Store Manager
AT&T Mobility
10.2017 - 02.2018
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Store Manager
Sprint
04.2009 - 10.2017
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Education
Bachelor of Science - Business Administration
University of Phoenix
Costa Mesa, CA07.2009
Skills
- Microsoft Office ( Excel, Power Bi & Tableau)
- Applicant Tracking Systems
- Data-driven decision-making
- Candidate Sourcing
- Employee Referral Programs
- Leadership Training and Development
- Compensation analysis
- Hiring and Onboarding
- Benefits and compensation management
- Union Negotiations
- Payroll Processing
- Cross-Functional Collaboration
Timeline
Talent Acquisition Manager
AT&T Mobility
02.2018 - 05.2024
Retail Store Manager
AT&T Mobility
10.2017 - 02.2018
Retail Store Manager
Sprint
04.2009 - 10.2017
Bachelor of Science - Business Administration
University of Phoenix