JOY OKOROJI
Chelsea,USA
Summary
Customer service professional with excellent communication, problem-solving, and multitasking skills. Proficient in assisting customers, handling inquiries, and ensuring a positive experience. My background includes streamlining data entry processes and fostering team collaboration, evidenced by a track record of resolving complex scheduling challenges. My empathetic approach and proficiency in CRM software consistently improve customer support outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OHS Temporary Administrative Assistant
Boston Children's Hospital
Boston, MA
09.2024 - 12.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Worked with Artificial Intelligence in recording vaccine documentation of hospital employees.
- Adhered to all company policies, procedures, and compliance regulations.
- Provided real-time support to clients via phone and email.
Patient Access Workforce Initiative (PAWI) Intern
Boston Children's Hospital
Boston, MA
04.2024 - 08.2024
- Working alongside doctors aiding them with scheduling through EPIC.
- Utilizing critical thinking skills to facilitate complex scheduling for patients needing assistance with booking multiple appointments and testing.
- Processed payments and verified account details for security compliance.
- Following HIPAA compliance through my training, maintaining a secure structure between patient and facility.
- Assisting with reaching out to patients regarding appointments and verifying their attendance, even if the patient cancelled, I would also assist rescheduling to a more adequate time.
- Facilitated translator services to support patients whose first language is not english, so they are well informed and communication is smooth.
- Managing medical records, verify insurance and billings, and follow up with the patient about any concerns or questions.
- Checking in and checking out about 15 patients at the clinic's front desk daily.
- Greeting and directing patients, families and visitors.
Residential Counselor
Stoneham Staffing Agency
Haverhill, MA
03.2024 - 06.2024
- Supervised the activities of residents in the a residential program, while actively engaging in supports provided.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Answered telephones and routed calls or delivered messages.
- Prepared meals and assisted clients with laundry and household chores.
- Provided information on resident progress and development of case plans.
- Interfaced with residents to address and resolve complaints or grievances.
- Communicated with other staff to resolve problems with individual residents.
- Made regular rounds to keep residents and areas safe and secure.
Babysitter
.
Malden, MA
03.2020 - 11.2023
- Engaged children in educational and recreational activities to promote their development.
- Gave effective feedback to parent at the end of the day.
- Assisted with homework by creating an effective study plan and schedule that fit the needs of each child.
- Prepared meals and snacks according to nutritional needs of children
- Tailoring activities based on the individual needs of each child under care.
- Often prepared bath and put the children to bed.
Administrative Assistant
Artville School
07.2021 - 08.2021
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Reviewed and suggested improvements for inter-office correspondence, reports and presentations.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Maintained inventory in supply closet to prevent shortages.
- Directed customer communication to appropriate department personnel.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Personal Assistant to the Managing Director
Alba Nigeria Ltd.
06.2021 - 07.2021
- Managed incoming and outgoing correspondence, email and faxes.
- Typed documents and compiled information for meetings.
- Screened telephone calls and inquiries and directed as appropriate.
- Conducted extensive online research and provided accurate notes for the Director, enabling her to speak adequately on topics.
- Attended business meetings and took meeting minutes.
- Traveled with Director to take notes at meetings and followed up with concerned staff.
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
- Created presentations using Microsoft PowerPoint.
Education
High School Diploma -
The Lagoon Secondary School
07.2019
Bunker Hill Community College
BostonPAWI Program
Franklin Cummings Institute
Skills
- Customer Support
- Empathetic
- Communication skills
- Time management
- Problem-solving
- Active listening
- CRM software (eg, Zendesk, Salesforce)
- Team collaboration
- Data Entry
- Attention to detail
- Phone etiquette
- Critical thinking
- Email correspondence
- Computer and Microsoft skills
- Time management
- Multitasking
- Efficiency
- Conflict Resolution
Certification
- PAWI Program Certification
Languages
English
Native/ Bilingual
Igbo
Native/ Bilingual
References
References available upon request.
Timeline
OHS Temporary Administrative Assistant
Boston Children's Hospital
09.2024 - 12.2024
Patient Access Workforce Initiative (PAWI) Intern
Boston Children's Hospital
04.2024 - 08.2024
Residential Counselor
Stoneham Staffing Agency
03.2024 - 06.2024
Administrative Assistant
Artville School
07.2021 - 08.2021
Personal Assistant to the Managing Director
Alba Nigeria Ltd.
06.2021 - 07.2021
Babysitter
.
03.2020 - 11.2023
High School Diploma -
The Lagoon Secondary School
Bunker Hill Community College
PAWI Program
Franklin Cummings Institute
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