Summary
Overview
Work History
Education
Skills
Timeline
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Joy Patapat

Miami,FL

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

7
7
years of professional experience

Work History

VIP Services Representative

E11EVEN Miami
Miami, FL
01.2022 - 05.2024
  • Greeted guests upon arrival and ensured their satisfaction with the overall experience.
  • Managed guest lists, reservations, and other administrative duties related to VIP Services.
  • Processed payments for services rendered accurately and efficiently.
  • Developed strong relationships with clients by responding promptly to inquiries, requests, and concerns.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Lead Hostess

Faena Hotel Miami Beach
Miami Beach, FL
12.2020 - 12.2021
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts.
  • Answered phone and email inquiries to schedule and confirm reservations and respond to service questions.
  • Organized large parties for special events such as birthdays or anniversaries.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Communicated any issues or complaints to management in a timely manner.

Rewards Club, Supervisor

Solaire Resort & Casino
Manila, Philippines
06.2018 - 01.2020
  • Provided technical assistance to customers with the online account setup process for the loyalty program.
  • Identified new markets, customer segments, and promotional opportunities to increase casino revenues.
  • Organized trade shows and special events for customers to promote products and services offered by the casino.
  • Implemented loyalty programs designed to reward loyal customers and encourage repeat visits.
  • Collaborated with other departments to coordinate strategic marketing activities.

Front Desk Agent

Shangri La Hotel
Manila, Philippines
10.2017 - 05.2018
  • Greeted guests upon arrival, providing information and assistance with check-in procedures.
  • Provided personalized customer service to ensure satisfaction of guest needs and expectations.
  • Managed complaints and inquiries from guests promptly and professionally.
  • Coordinated special events, such as weddings or corporate functions, ensuring that all details were taken care of prior to the event start date.
  • Collaborated with other departments within the company to ensure smooth operations at all times.

Education

Bachelor of Science - Hotel And Restaurant Management

University of Perpetual Help System
Philippines
03.2016

Skills

  • Customer Service Excellence
  • Calm and Professional Under Pressure
  • Complaint Resolution
  • Multitasking and Prioritization

Timeline

VIP Services Representative

E11EVEN Miami
01.2022 - 05.2024

Lead Hostess

Faena Hotel Miami Beach
12.2020 - 12.2021

Rewards Club, Supervisor

Solaire Resort & Casino
06.2018 - 01.2020

Front Desk Agent

Shangri La Hotel
10.2017 - 05.2018

Bachelor of Science - Hotel And Restaurant Management

University of Perpetual Help System

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Joy Patapat