Joy Person

La Pine,OR

Summary

. Determined individual offering over 30 years of experience working in fast-paced Office environments. Composed Collection Officer with a team-oriented mentality. Sharp and polished with an extensive background .

Overview

years of professional experience

Work History

Lead Camp Host / Collection Officer

Deschutes Forrest / Discover Your Forrest

Bend, Oregon

05.2019 - 11.2022

Documented all daily collections and delinquent account activities by uploading information to Forrest Service.
Collecting all Fees for Campground, documenting the Occupancy,
Managing the Camp Host Issues and doing Crisis Management when needed

Business Owner/Operator

Natural Medicine Center

Lapine, Oregon

10.1998 - 05.2019

Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Monitored staff performance, providing final-say assessment over inquiries.
Served as principal stakeholder over organization's complete operations.

Certified Medical Assistant

Kaiser Permanente

Salem, Oregon

05.1987 - 09.2010

Sanitized, restocked and organized exam rooms and medical equipment.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Called and faxed pharmacies to submit prescriptions and refills.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Documented vital signs and health history for patients in clinic and hospital environments.
Collected and documented patient medical information such as blood pressure and weight.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures and care plan instructions.
Prepared and administered medications to alleviate patient symptoms.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Maintained detailed records of test results by entering data and patient information into computer.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Prepared lab specimens for diagnostic evaluation.
Measured patient pulse oximetry.
Collected pertinent data and calculations to aid physician in interpreting results.

Education

Associate of Science - Certified Medical Assistance/Radiology Tech

Linn Benton Community College

Albany Or

09.1978

High School Diploma -

Lebanon Union High School

Lebanon Or

06.1974

Skills

Analytical and Critical Thinking
Risk Management
Administration and Management
Payment Processing
Updating Customer Accounts
Conflict Resolution
Customer Relationship Management

Service Quality Standards
Customer Advising and Referral
Creative Problem Solving
Medical Terminology
Kare, Kare-Epicare System
Needs Assessment
Organizational Skills

Timeline