Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Joy Phillips

Warminster,PA

Summary

Compassionate professional transitioning from counseling to customer service. Demonstrates strong communication, computer, and time management skills. Committed to fostering collaboration and applying expertise in a new environment.

Overview

10
10
years of professional experience

Work History

Clinical Therapist

Children's Home of Reading: Mathom House
Doylestown, PA
08.2022 - 04.2025
  • Delivered individual and group therapy to adolescent boys in a residential treatment setting.
  • Maintained accurate and timely records of client progress using electronic medical records software.
  • Cofacilitated a trauma-focused recovery group to aid participants in the healing process. Cofacilitated psychosexual dynamics group.
  • Provided clinical updates during court proceedings for juvenile justice and dependency cases.
  • Completed initial authorization and re-authorization packets for Managed Care Funding eligibility. Engaged with MCOs such as Magellan and CCBH to ensure service continuity.
  • Participated in on-call rotation, delivering crisis intervention support as needed.

Clinician

Children’s Home of Reading
Reading, PA
08.2020 - 05.2022
  • Conducted individual, group, and family therapy sessions for adolescents in residential treatment.
  • Facilitated treatment team meetings to develop comprehensive treatment plans.
  • Delivered trauma-focused treatment utilizing EMDR techniques after receiving specialized training.
  • Worked with adolescent boys, girls, and juveniles with histories of sexual offenses.
  • Ensured timely completion of all necessary paperwork and documentation.

Addictions Counselor II

Gaudenzia Vantage House
Lancaster, PA
10.2019 - 08.2020
  • Facilitated individual, group, and family sessions within inpatient Women’s and Children’s drug and alcohol program.
  • Completed documentation, including progress notes, treatment plans, and case consultations, in a timely manner.
  • Conducted comprehensive assessments: biopsychosocial at intake, continuing care, and ASAM assessments.
  • Managed cases effectively to ensure continuity of care.
  • Collaborated with staff members to support program operations and fill various roles as required.

Senior Analyst

Bank of America
Pennington, NJ
08.2015 - 12.2019
  • Delivered efficient desktop support via phone to Bank of America and Merrill Lynch employees.
  • Created and implemented training programs for new employees.
  • Supported help desk agents to enhance first ticket resolution rates.
  • Collaborated with Level 2 mobility team for cross-training initiatives.
  • Maintained positive relationships with staff and management for improved teamwork.
  • Developed comprehensive documentation for IT processes and troubleshooting procedures.

Education

Bachelor of Arts - Psychology

Grove City COllege
Grove City, PA

Master of Science - Counseling Psychology

Holy Family University
Philadelphia, PA

Skills

  • Team collaboration
  • Customer service
  • Communication skills
  • Conflict resolution
  • Documentation management
  • Multitasking capacity
  • Report writing
  • Problem-solving aptitude
  • Adaptability
  • Computer literacy
  • Time management abilities
  • Self motivation

Timeline

Clinical Therapist

Children's Home of Reading: Mathom House
08.2022 - 04.2025

Clinician

Children’s Home of Reading
08.2020 - 05.2022

Addictions Counselor II

Gaudenzia Vantage House
10.2019 - 08.2020

Senior Analyst

Bank of America
08.2015 - 12.2019

Bachelor of Arts - Psychology

Grove City COllege

Master of Science - Counseling Psychology

Holy Family University

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