Joy Popity

• Developed strong relationships with students by providing empathetic support during difficult transitions or challenging moments throughout their educational journey.
• Implemented data-driven interventions for struggling students, leading to improved academic performance and increased confidence levels.
• Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
• Managed detailed records of student progress and attendance, providing valuable information for decision-making processes within school system.
• Adapted equipment and technology, boosting student engagement and motivation.
• Delivered efficient instruction by assisting with lesson planning and materials preparation.
• Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
• Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
• Provided individualized reading, writing and math instruction to support student development.
• Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
• Administered tests and assessments to evaluate student progress and performance.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented creative approaches to engage ESE students in hands-on learning experiences, increasing motivation and mastery of content.
• Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and counselors to ensure comprehensive approaches to supporting each student's individual needs.
• Navigated sensitive situations with confidentiality and professionalism, maintaining trust among stakeholders involved in students'' education plans.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Assisted clients in filing claims, coordinating with adjusters to expedite process and secure fair settlements.
• Processed insurance policy cancellations and renewals quickly to meet call time targets.
• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
• Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.

• Developed and executed HERO program to reward positive behavior while also tracking unwanted behavior trends.
• Established funding and donations solely for products and materials in the operation of HERO Friday, special events, and holidays.
• Generated media and Bobcat news announcements/ commercials for success.
• The HERO program also supported our Annual Staff Appreciation Event by integrating a week long giveaway of gifts and tickets.
• Strengthened partnerships with local businesses through consistent communication and collaboration on donation initiatives.

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• Prepared and packaged boxes during box assembly line phase.
• Distributed food boxes with carefully selected essentials to families in need.
• Collaborated with team members to ensure timely distribution of food to clients in need.
• Collaborated with fellow volunteers to deliver punctual, friendly service.
• Loaded and unloaded distribution trucks at destination.
• Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
• Promoted food bank services within community groups to increase awareness and use.
• Developed relationships with community members in order to better understand their needs and tailor services accordingly.
• Organized regular food drives at local schools or churches, fostering a sense of philanthropy among participants young and old.

• Streamlined clinical processes for improved efficiency, assisting with daily tasks such as patient intake and data entry.
• Delivered exceptional customer service while managing incoming calls, addressing patient concerns and navigating complex insurance inquiries.
• Improved patient experience with compassionate assistance during examinations and procedures.
• Provided valuable support during medical emergencies, acting quickly to assist medical staff in stabilizing patients.
• Assisted with the implementation of new electronic health record system leading to enhanced data management practices within the facility.
• Participated in ongoing professional development opportunities to keep current on best practices within the field of healthcare.
• Supported medical professionals in administering treatments, ensuring proper patient care and safety.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Oriented and trained new staff on proper procedures and policies.
• Provide emergency and supportive care to staff and students as needed.
• Perform as necessary, invasive medical procedures after training by a Registered Nurse.Procedures may include but are not limited to g-tube feedings, blood glucose checks, carb counting, insulin and medication administration, and other life saving emergency medications.

• Provided support to students with special needs, ensuring accommodations were met and progress was monitored regularly.
• Worked closely with general education teachers to modify curriculum appropriately for ESE students'' unique needs.
• Developed strong relationships with parents and guardians, fostering a supportive environment for student success.
• Integrated project-based learning activities into the curriculum, promoting collaboration and creativity among students.
• Supported ESE students in developing essential life skills alongside their academic growth.
• Monitored ESE students'' academic progress throughout the year, making necessary adjustments when needed.
• Managed IEPs for eligible students, ensuring compliance with all federal regulations.
• Strengthened classroom management skills through consistent enforcement of rules and expectations.
• Maintained positive attitude and affirmatively communicated with each student.
• Offered student support through special accommodations, extra assistance, and assessments.