Joy Populorum
Elkhorn,WI
Summary
Dynamic Center Store Manager at Casey's General Stores Inc, recognized for enhancing operational efficiency and employee training. Spearheaded cost-reduction initiatives while fostering teamwork, resulting in improved customer satisfaction. Proven expertise in merchandising strategies and problem-solving, driving significant improvements in store performance and employee engagement.
Overview
19
19
years of professional experience
Work History
Center Store Manager
Caseys General Stores Inc
03.2024 - Current
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Developed comprehensive department budgets to control costs while maintaining high-quality products and services.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Streamlined order processes for increased efficiency in product replenishment and delivery.
- Improved employee morale by fostering a positive work environment, encouraging teamwork, and recognizing exemplary performance.
- Monitored consumer trends to identify opportunities for introducing new products or adjusting existing offerings accordingly.
- Spearheaded initiatives aimed at reducing operational expenses without compromising quality or customer satisfaction levels.
- Analyzed sales data regularly to identify patterns and adjust strategies as needed in response to market changes or seasonal fluctuations.
Manager
BJ's Lafayette Fuel Plaza/BP
03.2020 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Receptionist
Alpine Valley Ski Resort
04.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
2nd Assistant Manager
Road Ranger
01.2011 - 04.2013
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Enhanced communication between staff members by organizing regular team meetings to discuss updates and address concerns.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Developed strong relationships with vendors to negotiate better deals on products, improving overall profitability for the store.
- Actively participated in community outreach events representing the business and promoting brand awareness within local market.
Manager
Sun Cleaning
01.2006 - 06.2008
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL06-2000
Skills
- Shelf stocking
- Operational efficiency
- Employee training
- Workload management
- Merchandising strategies
- Visionary leadership
- Store layout
- Teamwork
- Time management
- Multitasking
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Full Professional
Timeline
Center Store Manager
Caseys General Stores Inc
03.2024 - Current
Receptionist
Alpine Valley Ski Resort
04.2020 - 12.2020
Manager
BJ's Lafayette Fuel Plaza/BP
03.2020 - 02.2024
2nd Assistant Manager
Road Ranger
01.2011 - 04.2013
Manager
Sun Cleaning
01.2006 - 06.2008
High School Diploma -
Grant Community High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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