Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Joy Pou

Joy Pou

Certified Surgical Technologist
Houston,TX

Summary

Driven Surgical Technologist offering 2 years' experience in ambulatory and hospital settings. Well-versed in Neuro and Orthopedic surgery, total joint replacement, general surgery and spine . Proven leader and instrumental in developing new processes to streamline response to neurological emergencies and educating staff on new policies, procedures and equipment. Eager to take next career step with growing organization offering opportunities for professional development and advancement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Surgical Technologist

HCA Northwest Medical Center
08.2021 - Current
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Maintained high infection control standards.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Collected, prepared and disposed of medical specimens.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
  • Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Worked with vendors for speedy procurement of services and equipment.
  • Broad spectrum of specialties including General, Gynecology, Urology, Ortho, Oral/Maxillofacial, Neuro, and Trauma
  • Working knowledge of the DaVinci XI robot
  • Communicated with surgeons and service providers to provide updates on work progress.
  • Resolved surgeon and OR team complaints and issues to drive satisfaction and loyalty.
  • Assessed service line needs and developed solutions to meet needs.
  • Developed and implemented training programs for OR personnel to improve individual capabilities and enhance team performance.
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance and repair activities.
  • Keeps track of equipment inventories, optimizing work readiness and aligning supplies with specifications for each case.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Liaised between surgeons, vendors, supply, and upper management to ensure timely and accurate arrival of products and instrumentation according to case load and needs.

Life Insurance Agent

Colonial Life
09.2017 - 11.2017
  • Maintained high standards of customer service by building relationships with clients.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Increased sales of life insurance products through tactical customer outreach.
  • Provided coverage option information to assist clients in protecting assets.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Analyzed risk factors to recommend appropriate coverage levels.

Laboratory Technician

Alvin Animal Clinic
08.2016 - 09.2017
  • Process and interpret diagnostic tests, relay results to the Doctor/ Room Technician
  • Perform daily, weekly, and monthly maintenance on all machinery, and maintain a clean work space
  • Fill In-house prescriptions, call in specialty prescriptions, handle the packaging and care of samples from surgery and ensure the samples are shipped out
  • Trained new associates in laboratory procedures and standards.
  • Maintained documentation on tests performed in lab.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Documented information by maintaining daily logs and equipment record
  • Stored, transported and submitted urinalysis samples.

Kennel Technician/CVA

Alvin Animal Clinic
08.2015 - 09.2017
  • Ensuring all boarding pets are fed, watered, weighed upon arrival as well as checked for fleas; administering any medications and preparing a comfortable, clean kennel for each pet every day
  • Give adoptees enrichment time, as well as training to prepare them for their new homes
  • Communicating with Doctors, technicians, and assistants the well-being of all boarders, as well as assisting in rooms with clients, surgery, treatment or hospital when needed
  • Clean and organize all areas of the kennels and the main clinic and follow proper disease control protocol
  • Duties for CVA in training: assisting technicians and doctors in rooms by restraining animals for examination, taking temperatures, administering oral and intranasal medications, as well as pulling up vaccines and other drugs
  • Call clients whose pet(s) are overdue for vaccinations and/ or routine work and make appointment that is convenient for client
  • Clean and detail all areas in the main clinic, ensuring proper disease control and sharps protocol is followed
  • Help keep inventory up to date and accurate
  • Gain and utilize knowledge of policies, proper techniques, diseases and conditions and help to educate clients
  • Ensure that every client is happy with the services rendered and the quality of the visit.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animals for behavioral problems and signs of health issues.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Teacher’s Aide

Hand In Hand Child Development Center
08.2014 - 06.2015
  • Ensured State Minimum Standards were met in regard to total facility sanitation as well as protective measures to provide a safe classroom and outdoors environment; monitoring children/babies during activities, assisting teachers with class curriculum and organization of rooms, cataloging and filing accident/incident reports, parent/child information, and monthly curriculums
  • Also helped manage telecommunications when needed.

Waitress/ Busser/ Cashier

Alvin Chinese Café
04.2014 - 06.2014
  • Stocked kitchen goods
  • Took customers orders in an expeditious and professional manner
  • Answered phones and logged to-go orders
  • Kept all areas of the restaurant neat, clean and sanitary
  • Delivered and completed check transactions with credit/debit cards and cash.

Education

Certified Surgical Technologist -

Fortis College
Houston, TX
05.2021

Alvin High School
Alvin, TX
06.2015

Skills

  • Animal Restraining
  • Wound Treatment
  • Treatment Administration
  • Product Inventories
  • Compassionate Care
  • Group Management
  • Maintain Equipment
  • Policy and Procedure Explanations
  • Surgical Equipment Cleaning
  • Multitasking
  • Use of Microsoft office products
  • Pediatric and Adult CPR/AED certified
  • Surgical Equipment Maintenance

Certification

  • Certified Surgical Technologist
  • First Aid/CPR Certified

Timeline

Certified Surgical Technologist

HCA Northwest Medical Center
08.2021 - Current

Life Insurance Agent

Colonial Life
09.2017 - 11.2017

Laboratory Technician

Alvin Animal Clinic
08.2016 - 09.2017

Kennel Technician/CVA

Alvin Animal Clinic
08.2015 - 09.2017

Teacher’s Aide

Hand In Hand Child Development Center
08.2014 - 06.2015

Waitress/ Busser/ Cashier

Alvin Chinese Café
04.2014 - 06.2014

Certified Surgical Technologist -

Fortis College

Alvin High School

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Joy PouCertified Surgical Technologist