Joy Price
Beaver,PA
Summary
Dynamic and results-oriented professional with extensive experience at Medexpress Urgent Care, adept in problem-solving and customer service. Demonstrated ability to adapt quickly, leveraging computer skills and a friendly, positive attitude to enhance team performance and patient satisfaction. Proven track record of improving efficiency and mastering new technologies to meet and exceed performance targets.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
53
53
years of professional experience
Work History
PER
Medexpress Urgent Care
03.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Unit Clerk
Heritage Valley Beaver
10.1978 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Charted vital signs and added telemetry strips to charts.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Completed daily charge reconciliation to keep billing current and accurate.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Operator, Registration
Commonwealth Medical Center
04.2001 - 11.2008
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Administrative Secretary
Dr. Charles McConnell (Deceased)
06.1972 - 11.1979
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Developed strong relationships with vendors to ensure timely delivery of supplies while effectively negotiating contracts for cost savings initiatives.
- Maintained inventory of office supplies and placed orders.
- Managed executive calendars, reducing scheduling conflicts by meticulous planning and coordination.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Podiatry Assistant
Dr .Harry Burke (Deceased)
11.1972 - 09.1974
- Aided in the prevention of foot complications for diabetic patients through diligent monitoring of symptoms and early intervention strategies.
- Obtained and charted patient information to facilitate treatment and record communication among patient and podiatrist.
- Set up sterile field and scrubbed patient toes and forefoot to expedite healing of foot infections.
- Greeted customers into podiatry practice and supplied instruction and direction on phone and in person.
- Ensured accuracy in billing processes by collaborating with insurance providers and verifying patient information for smooth transactions.
- Enhanced patient compliance with prescribed treatment plans through clear explanations of procedures, expected outcomes, and potential risks.
- Contributed to patient satisfaction by scheduling timely follow-up appointments and addressing any questions or concerns.
- Supported podiatrists with minor surgical procedures, adhering to strict hygiene protocols for successful outcomes.
- Prepared patients for procedures by assisting in exam rooms and obtaining complete and accurate vital signs.
- Assisted podiatrists in diagnosing and treating foot conditions by taking accurate medical histories and documenting findings.
- Assisted with insurance forms, pre-authorizations and referrals to determine patient coverage eligibility for proposed treatment or service.
- Increased overall clinic efficiency by organizing supplies inventory, restocking as necessary, and monitoring equipment functionality.
- Monitored podiatry patients and reported adverse reactions to medications or treatments.
- Improved patient comfort by providing attentive care and listening to concerns during appointments.
- Scheduled and coordinated patient appointments to facilitate podiatry practice schedule and improve patient experience.
Education
Beaver Area High School
Beaver, PaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
Timeline
PER
Medexpress Urgent Care
03.2009 - Current
Operator, Registration
Commonwealth Medical Center
04.2001 - 11.2008
Unit Clerk
Heritage Valley Beaver
10.1978 - Current
Podiatry Assistant
Dr .Harry Burke (Deceased)
11.1972 - 09.1974
Administrative Secretary
Dr. Charles McConnell (Deceased)
06.1972 - 11.1979
Beaver Area High School