Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Joy Proctor

Joy Proctor

Ridge,MD

Summary

Talented Program Analyst driven to contribute useful information to strategic decision making and program planning with effective and advanced Cultural Awareness/Exchange Program background. Proficient in Microsoft software and offering over 20 years of experience in local, state, and federal government. Highly organized, efficient and detail-oriented professional.

Overview

14
14
years of professional experience

Work History

Program Analyst

United States Department Of State
06.2013 - Current
  • Writes reports / recommendations for purposed actions of "course correction" for U.S. based sponsor organizations (Letters of Concern, Action Memos, etc..)
  • Responds to FOIA and Media request
  • Analyzes and solves diverse program problems/issues with in-depth analysis.
  • Evaluates diverse organizational systems to identify workflow, communication, and resource utilization issues to promote better cultural understanding.
  • Analyzes unstructured information to derive key insights.
  • Compiles research data and gives professional presentations to U.S. government officials and sponsors highlights findings and recommending action.
  • Restructure procedures through coordination with compliance director to create and execute projects.
  • Promote cultural awareness through U.S. Department of State Cultural Exchange Visitor Programs.
  • Manage J-1 Visa Exchange Visitor Programs creating future generation cultural ambassadors for the United States, worldwide.
  • Gathers, documents, and data to assess program/business trends regarding program participation by host sites, agencies, and exchange visitors.
  • Evaluates current processes to develop improvement plans.
  • Works with multiple government agencies to ensure program/visa compliance throughout government agencies, foreign partners, and private sector corporations.
  • Reviewed program implementation plans to assess risk and feasibility
  • Validated results and performed quality assurance to assess accuracy of data
  • Analyzed unstructured information to derive key insights
  • Evaluated current processes to develop improvement plans

Program Coordinator (IVLP)

United States Department Of State
02.2011 - 06.2013
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Developed and maintained relationships with external partners, teams, government agencies to facilitate program.
  • Analyzed program data and collaborated with Program Officers to adjust programming as necessary.
  • Assisted Branch Chief and Director with program suggestions and closings.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on program data.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Booked airfare, hotel, and ground transportation to coordinate office travel via E2 Solutions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted team by partnering with colleagues to implement best practices and protocols.

Secretary - Office of the Legal Adviser (L/CID)

United States Department Of State
02.2009 - 02.2011
  • Assisted Assistant Legal Adviser and attorneys with legal filings, research, and filing of claims.
  • Took dictation from Legal Adviser, attorneys, and paralegals, maintained meeting minutes, and maintained case files.
  • Maintained Top Secret files ensured staff compliance as Safety Officer for office.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • * Ordered office supplies and kept inventory of staff usage
  • * Scheduled meetings, maintained Legal Advisers schedule, notified Legal Adviser of changes in schedules or meeting cancellations.
  • * Lead document scanning project where all of the Office of International Claims and Investment Disputes documents were scanned to ensure proper maintenance.
  • * Kept track of declassification timelines and worked with management regarding declassification of documentation.

Skills

Analytical and technical writer

  • Interoffice Correspondence
  • Large Dataset Management
  • Strategic Planning
  • COR Level 1
  • Training Strategies
  • Analyze Data
  • Evaluate Reports
  • Procedure Analysis
  • AutoCAD
  • Microsoft Office Products
  • Licensed Realtor

Accomplishments

    United States Department of State

    * Superior Honor Award (Afghan Task Force) - Created the initial database to manage / track outgoing flights for refugees

    * Meritorious Service Award (Saving the government millions of dollars via research on project)

    * Meritorious Service Award (Project management)

    * Franklin Award (3) for Outstanding Service, Program management, and creation of a Access database to track sanctioned countries

    * Acted for Branch Chief for team ITAP, 3 months supervising a team of 5 staff members.


Timeline

Program Analyst

United States Department Of State
06.2013 - Current

Program Coordinator (IVLP)

United States Department Of State
02.2011 - 06.2013

Secretary - Office of the Legal Adviser (L/CID)

United States Department Of State
02.2009 - 02.2011

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Joy Proctor