Joy Putman
Chesapeake,VA
Summary
With a proven track record at Rent With Joy, I excel in enhancing tenant satisfaction and safety compliance. Leveraging strong negotiation skills and customer service orientation, I've significantly increased tenant retention rates. My adeptness in fostering community and ensuring security showcases my hard and soft skill expertise, contributing to a positive and secure living environment.
Overview
9
9
years of professional experience
Work History
Landlord/owner
Rent With Joy
Bakersville, NC
12.2020 - Current
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Streamlined communication between tenants and management through the implementation of a centralized phone portal.
- Facilitated conflict resolution among tenants to maintain a positive living environment for all occupants.
- Increased tenant retention rates by consistently providing exceptional customer service and fostering a sense of community within the properties.
- Organized property events to foster a sense of community among residents, contributing to increased tenant satisfaction levels.
- Maintained compliance with local regulations, ensuring all properties met safety standards and housing codes.
- Maintained original leases and renewal documents in hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Owner
Putman Tree Service
Virginia Beach, VA
01.2021 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- responsible for collecting payment from clients; including cash, checks, and credit card payments. Making runs to the bank with the cash and checks.
Chaplain Assistant
United States Air Force
Patrick Air Force Base, FL
12.2018 - 07.2019
- Provided spiritual safety, emotional support and direct care to residents, family members and staff.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Researched and prepared materials used in Bible study and daily devotions.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Improved communication between chaplain and community members by handling inquiries and scheduling appointments.
- Provided logistical support for chaplaincy events, ensuring smooth execution and participation.
- Managed inventory of religious and ceremonial items for chaplain, ensuring availability of necessary supplies.
- Assisted with administrative tasks for chaplain, ensuring efficient management of daily operations.
- Enhanced support for individuals in crisis, providing compassionate assistance alongside chaplain.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Supported military families during times of separation by providing resources, counseling, and emotional support tailored to their unique challenges.
Police Officer/Law Enforcement Officer
United States Air Force
Patrick Air Force Base, FL
05.2016 - 07.2019
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Maintained safety by enforcing regulations and conducting routine patrols.
- Conducted investigations for resolution of incidents within military installations.
- Enhanced security with surveillance and monitoring of restricted areas including the rocket launch pads, securing rockets that belonging to SpaceX, Boeing, Lockheed Martin, and Blue Orgin.
- Conducted patrols to maintain visibility and deter criminal activities.
- Improved incident response by implementing efficient communication protocols.
- Enhanced discipline with application of military justice procedures.
- Secured environments, conducting detailed inspections of vehicles and personnel.
- Implemented security protocols for protection of classified information.
- Assisted in crisis management to ensure swift resolution of conflicts.
- Improved team efficiency by conducting regular drills and exercises.
- Provided support for special events, ensuring secure and orderly environments.
- Enhanced readiness with development of comprehensive security plans.
- Maintained detailed reports for documentation of incidents and actions taken.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Maintained 100% accountability of assigned equipment worth more than 160 million.
- Enhanced morale of unit by initiating peer support program.
Education
Building For Law Enforcement Degree - Law Enforcement
College of The United States Air Force
Joint Base San Antonio-Lackland In Texas11-2016
Associate of Science - Spanish
Tidewater Community College
Norfolk, VA05-2014
High School Diploma -
Nansemond River High School
Suffolk06-2006
Skills
- Safety and security
- Strong negotiation skills
- Customer Service-oriented
- Safety compliance
Accomplishments
- Money savings
- leading a team of dedicated men to help my clients achieve their desired goals for their yard
- Public speaking
- great customer service skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Road Trips
- Adventure Travel
- Gardening
- Hiking
- Dancing
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Yoga
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Drawing and Painting
- I have a passion for photography and editing photos
- Fashion
- Dance
- Creative Writing
Timeline
Owner
Putman Tree Service
01.2021 - 01.2025
Landlord/owner
Rent With Joy
12.2020 - Current
Chaplain Assistant
United States Air Force
12.2018 - 07.2019
Police Officer/Law Enforcement Officer
United States Air Force
05.2016 - 07.2019
Building For Law Enforcement Degree - Law Enforcement
College of The United States Air Force
Associate of Science - Spanish
Tidewater Community College
High School Diploma -
Nansemond River High School